COMMUNICATIONS INFORMATION REPRESENTATIVE 1461 (Revised 04-05-23) - City of Los Angeles : Job Details

ANNUAL SALARY

$47,272 to $69,133; $52,575 to $76,880; and $56,605 to $82,747. The salary range in the Department of Water and Power is $55,749 to $69,258; $58,338 to $72,474; and $65,417 to $81,285.

NOTES

Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions.

Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.

Higher salaries are paid for night work.

For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to this link.

A Communications Information Representative operates a central voice telephone communication system or a two-way radio console; responds to incoming calls and e-mail messages from the public; routes telephone calls to the proper station; monitors and dispatches personnel via radio; enters and retrieves information from a computer based system; relays messages received orally and in writing; places long distance and/or operator assisted calls; and does incidental clerical work.

NOTE

Communications Information Representatives may be required to work in various locations and/or on various shifts.

MINIMUM REQUIREMENTS

One year of full-time paid experience in a customer service call center environment responding to telephonic and/or electronic inquiries and processing requests for service or providing information to customers;

One year of full-time paid office clerical experience;

Graduation from a U.S. high school, G.E.D. or equivalent from a U.S. institution, or a California High School Proficiency Examination (CHSPE) certificate.

PROCESS NOTES

Applicants who lack six months or less of the required experience may file for this examination. However, they cannot be appointed until the full experience requirement is met.

Positions within the Departments of Airports and Transportation require Department of Justice clearance. In addition, some departments may require background investigation clearance.

Applicants must list their school name and location, and completion date in the Education Section of the application. Applicants who fail to provide this information on their application will not be considered further in this examination and their application will not be processed.

SELECTIVE CERTIFICATION

In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training. Only persons possessing the following at the time of filing may be considered for appointment to fill such positions:

The ability to speak or write a language other than English.

One year of full-time paid experience dispatching public safety personnel using a Computer Aided Dispatch (CAD) system.

One year of full-time paid experience providing customer service and entering service requests in the MyLA 311 system and DWP's Customer Care & Billing (CCB) system in support of Sanitation-related programs in the solids, cleanwater and stormwater programs.

Those individuals that desire to be considered for Selective Certification 1, 2, and/or 3, as described above, must respond to the Selective Certification Questionnaire at the time of filing. The Selective Certification Questionnaire is located within the Supplemental Questions section of the City application. Applicants who fail to complete the Selective Certification Questionnaire will not be considered further in selective certification.

APPLICATION PROCESS

Applications will only be accepted on-line on the dates listed in the Application Deadline section of this bulletin. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon. On-line job bulletins are also available at this link.

Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. Applications will only be accepted on-line on the dates listed below:

Filing Period

Filing Period 1: From Friday, April 7, 2023 to Thursday, April 20, 2023

Filing Period 2: From Friday, October 20, 2023 to Thursday, November 2, 2023

The examination may close without prior notice at any time after a sufficient number of applications have been received. Filing periods may change without prior notice or additional dates may be added, as needed, at a later date.

EXAMINATION WEIGHT

The examination will consist of an on-line advisory technical exercise and an interview. In the interview, the following competencies may be evaluated: Judgment and Decision Making; Attention to Detail; Self-Management; Fact Finding; Customer Service; Follow Written Directions; Listening; and other necessary skills, knowledge, and abilities.

ADDITIONAL INFORMATION

Additional job analysis information can be obtained by going to this link and clicking on Competencies under Communications Information Representative.

Prior to the interview, candidates will be required to complete an advisory technical exercise, which will consist of technical problems related to the duties and responsibilities of a Communications Information Representative. This technical exercise material will not be separately scored but will be presented to the interview board for review and consideration, which may include discussion, in the overall evaluation of the candidate. Those who do not complete the advisory technical exercise will not be invited to the interview and will be considered failed the entire examination. To be considered complete, the advisory technical exercise must include a substantive response for each question or problem included in the advisory technical exercise for which a candidate is required to provide an answer.

Please note that candidates must complete the advisory technical exercise and meet the minimum qualifications as stated on this bulletin in order to be considered further in the examination process.

TEST DATES

The advisory technical exercise will be administered on-line. Candidates invited to participate in the examination will receive an e-mail from the City of Los Angeles outlining the specific steps needed to complete the on-line advisory technical exercise. Candidates who fail to complete the technical exercise as instructed may be disqualified.

For candidates who apply during Filing Period 1, it is anticipated that the advisory technical exercise will be administered between TUESDAY, MAY 30, 2023 and TUESDAY, JUNE 6, 2023. For candidates who apply during Filing Period 2, it is anticipated that the advisory technical exercise will be administered between MONDAY, DECEMBER 11, 2023 and MONDAY, DECEMBER 18, 2023.

Candidates will be notified later by e-mail of the date, time, and location of the interview, which may be held in Los Angeles or on-line. For candidates who apply during Filing Period 1, it is anticipated that interviews will begin during the period of JUNE 26, 2023 to JULY 7, 2023. For candidates who apply during Filing Period 2, it is anticipated that the interviews will begin during the period of JANUARY 8, 2024 to JANUARY 19, 2024.

NOTICE

Test dates may be postponed in order to help protect the safety of our candidates and prevent the spread of COVID-19. Candidates will receive an e-mail from the City of Los Angeles Personnel Department if the anticipated test dates are postponed.

NOTES

This examination is based on a validation study.

As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at this link.

Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.

A final average score of 70% or higher is required to be placed on the eligible list.

You may take the Communications Information Representative examination only once every 24 months under this bulletin. If you have taken the Communications Information Representative examination during an open filing period in the Personnel Department within the last 24 months under this bulletin, you may not file for this examination at this time.

Your rank on the employment list may change as the scores of candidates from other administrations of this examination are merged onto one list. Names may be removed from the open competitive eligible list after 12 months.

In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22 and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.

For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: this link.

Notice: If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers.

THIS EXAMINATION IS TO BE GIVEN ONLY ON AN OPEN COMPETITIVE BASIS

The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

For additional information and FAQs regarding the City's hiring process, please go to: this link.

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