Commercial Service Representative - Casella Waste Systems : Job Details

The Commercial Service Representative provides one-stop service and solutions to new and existing customers by determining service requests, resolving service issues, creating solutions, and closing the sale ensuring a first-class transaction. The starting hourly rate for this hire is $22 per hour. Key Responsibilities Engages with customers to assess support needs and provides products and services to fulfill identified customer needs while promoting new or alternative products and services. Creates and maintains customer and sales information in CRM and Case Management systems to troubleshoot customer issues, gather customer information, track sales activities, create outreach campaigns, and generate new business opportunities and customer retention activities. Generates market interest and sales as the primary point of contact and resolution for all calls and cases routed from the Customer Care Center (CCC) for small commercial dumpster and temporary Roll-Off inquiries ensuring cust...Business Operations, Commercial, Customer Service, Representative, Sales Representative, Service, Retail