Collector - Arsenal Credit Union : Job Details

Job Type Full-time Description Founded in 1948, Arsenal Credit Union is a thriving, federally insured, state-chartered financial cooperative with $430 million in assets. We are passionate about helping our members take charge of their finances through exceptional service delivered across our branch network and powerful digital banking tools. Our mission is to equip members with the confidence, resources, and technology they need to achieve their financial goals - and crush them! As a proud recipient of the St. Louis Post-Dispatch Top Workplace award in both 2024 and 2025, we celebrate a workplace culture built on unity, trust, and respect. We recognize that our employees are our greatest asset, and we are committed to fostering a welcoming, supportive, inclusive, and inspiring work environment. At Arsenal, you'll find fair treatment, open communication, and opportunities for personal growth. Together, we empower our employees to advocate for our members, deliver exceptional service, and make a meaningful difference in our community. We are seeking a qualified professional for our open Collector position at our Arnold, Missouri, location. This position requires a schedule for one night per week until 6:00 p.m. and a rotation schedule for one Saturday (9:00 a.m. - 12:00 p.m.) per month. This position is eligible for a hybrid work arrangement after six months of employment. What will you be responsible for:

• Promoting members' financial well-being by assisting them with any past due loans or financial hardships.
• Assist in resolving complex member account situations, recommend account for specialized resolution.
• Handle outbound and inbound call volume to collect and recover from members.
• Accurately prepare collection correspondence.
• Assist with collateral, repossessions, and the disposition of repossessed credit union assets.
• Provide confidential and excellent service in a highly professional, personal, and courteous manner.

Requirements What skills does this position require?

• High School Diploma or equivalent
• Six months to two years of collections and/or financial institution experience.
• High level of diplomacy, courtesy, and tact is required.
• Basic knowledge of bankruptcies, including Chapters 7 and 13, and repossessions.
• Possess organizational skills and the ability to prioritize work.
• Detail-oriented and problem-solving skills.
• Able to read and interpret a variety of instructions in written, oral, and schedule form.
• Strong aptitude for communication and above-average computer literacy.

What does Arsenal Credit Union offer?

• Working at Arsenal is more than a job - You are part of a mission that puts helping people above all else. With up to eight hours of paid volunteer time each year, we reach out to the communities we serve!
• On-the-job training and Career Growth Opportunities - Our goal is to provide all the training necessary for our new team members to feel secure and confident in their roles and learn and advance their careers with Arsenal Credit Union.

Benefits include:

• 401(k) Retirement Plan with up to 5% company match
• Paid Time Off
• 11 Paid Holidays each year
• Health, Dental, and Vision Insurance options
• FREE Group Term Life Insurance
• FREE AD&D Insurance
• FREE Long/Short-Term Disability
• Quarterly Incentive Bonus

Arsenal Credit Union is an EOE/M/F/Disability/Veteran