Collector - Navigator Credit Union : Job Details

Contact members to understand reasons for delinquency, identify root causes, and provide solutions such as payment arrangements, loan modifications, or workout agreements. Maintain a professional, empathetic, solutions-oriented approach. - Respond to customer inquiries by phone, mail, email, secure messaging and in person (could include, but not limited to: requests for CPI claims, GAP and other dealer sold insurances, NADA values, address updates). - Monitor accounts and recommend further action as deemed necessary (i.e. repossession, legal action, foreclosure, referral to collection agency). Demonstrates judgment and discretion within the framework of all applicable regulations and policies. - Ensure customer files are kept updated and complete, and all required documents are filed (includes completion of adverse action forms). - Collaborate with branch staff and lending teams to resolve member issues, support collection strategies, and assist with cross-functional projects. - Resear...Collector, Banking, Business Services