Collector I - Gesa Credit Union : Job Details

Under the direction of the Collections Manager/ Team Leader, the Collector I requests and pursues payment on delinquent accounts through communication with members. What You Will Be Doing: Understand and demonstrate the principles of Gesas Mission, Vision, and Values. Provide informed, professional, and accurate assistance and support to all team members and membership. Contact members via outbound/inbound phone calls and other means of communication to negotiate account resolution and accurately input and document actions within the collection systems while maintaining company performance and productivity standards. May be required to support other work queues to facilitate teamwork in the department. Escalates calls to lead or senior team members and members of management as needed. Maximize the collection and/or recovery of Credit Union assets from delinquent and charged-off accounts. Maintain accurate and complete records of all collection and recovery activity. After approval fro...Collector, Banking, Business Services