Collector Fulfillment Associate - Fanatics : Job Details

Overview

Join to apply for the Collector Fulfillment Associate role at Fanatics

Job Description: As a Topps Collector Fulfillment Associate, you will play a crucial role in ensuring our collectors receive their orders accurately and promptly. Your responsibilities will include selecting items from shelves, preparing them for delivery, and enhancing the overall collector experience through excellent communication and customer service.

Responsibilities

• Accurately pick, pack, and ship orders
• Report any damages, defects, or missing items to the Supervisor to maintain inventory accuracy
• Evaluate secondary market value to process replacements
• Restock supplies to ensure timely order completion
• Open and sort inbound consumer mail
• Enter data into the appropriate systems
• Process outbound packages to customers
• Communicate with collectors via email to address inquiries and provide updates
• Enhance the collector experience by delivering exceptional customer service and support
• Maintain a clean and safe work environment
• Perform additional duties as assigned

Requirements

• Ability to stand for extended periods
• Capability to lift heavy objects
• Positive, consumer-focused attitude with a passion for serving others
• Strong problem-solving skills and attention to detail
• Excellent interpersonal, verbal, and written communication skills
• Ability to multitask, prioritize, and manage time effectively
• Proficiency in MS Word and Excel
• Ability to eventually work onsite in Allen, TX (role will originally be located in Sunnyvale, TX)

Security and Legitimate Application Guidance

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.

Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties; and over 2,000 retail locations, including its Lids stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About The Team

Fanatics Collectibles is a new model and vision for the hobby, changing the experience for collectors, leagues, and players across many sports properties. In January 2022, Fanatics Collectibles announced the acquisition of Topps, establishing the licensed trading card brand as a cornerstone of Fanatics' trading cards and collectibles business.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance

Industries

• Technology, Information and Internet