Collections Specialist = Baton Rouge - Waste Pro USA : Job Details

SUMMARY OF POSITION:The Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts.ESSENTIAL JOB FUNCTIONS:* Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits.* Goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls* Follow up on calls and email, fax or mail copies of invoices as required* Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment* Perform credit evaluations for new or renewal business to determine credit worthiness* Process credit card payments on accounts and resolve questions and issues on accounts* Assist the sales department in account set up by setting credit limits and terms* Run daily reports -- credit hold report, credit balance report and aging reports* Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold.* Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes.* Complete the weekly top 30 aging account report to the company CFO and others required* Run Aging reports and update notes in system regarding status of payment on accounts.* Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required* Provide back up for customer service, Accounts Receivable Clerk as necessaryOTHER JOB RESPONSIBILITIES:* Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.* Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate.* Any additional job duties that may be assigned by the Supervisor.WORK ENVIRONMENT: Normal setting for this job is: office setting.REPORTING RELATIONSHIPS:Reports To: Office ManagerSUMMARY OF POSITION:The Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts.ESSENTIAL JOB FUNCTIONS:* Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits.* Goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls* Follow up on calls and email, fax or mail copies of invoices as required* Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment* Perform credit evaluations for new or renewal business to determine credit worthiness* Process credit card payments on accounts and resolve questions and issues on accounts* Assist the sales department in account set up by setting credit limits and terms* Run daily reports - credit hold report, credit balance report and aging reports* Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold.* Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes.* Complete the weekly top 30 aging account report to the company CFO and others required* Run Aging reports and update notes in system regarding status of payment on accounts.* Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required* Provide back up for customer service, Accounts Receivable Clerk as necessaryOTHER JOB RESPONSIBILITIES:* Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.* Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.* Any additional job duties that may be assigned by the Supervisor.QUALIFICATIONS:* Associates Degree or its equivalent and a minimum of 2 years of experience in the credit and collections field.* Basic financial skills including knowledge of commonly used collections practices and procedures.* Proficient in working on a PC, and competent in the use of Microsoft Office. Must be proficient in Excel, Outlook and Word.* Ability to interact and communicate effectively, orally and in writing.* Knowledge of Fair Credit Reporting Act* Excellent organizational skills* Waste Industry experience preferredSpecial Considerations/Physical Work Requirements:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;* Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;.WORK ENVIRONMENT:Normal setting for this job is: office setting.