Collections Representative - UCSF Benioff Children's Hospital : Job Details

The Senior Collections Representative is under general supervision, the Self-Pay Billing Office (SBO) Customer Service and Self-Pay Collections Representative is responsible for responding to all incoming inquiries from patients, departments, various billing agencies, and other external inquiries in various platforms, including Automatic Call Distribution (ACD), My. Chart billing messages, patients emails, and any forms of correspondence. The incumbent must be ready and able to review the patients guarantor billing account holistically across both professional and hospital charges, codes, insurance/patient payments, denials as well as insurance/patient credits. This may extend across the entire enterprise of UCSF Health. The SBO Customer Service and Self-Pay Collections Representative is still developing breadth and depth of billing knowledge. They are developing their expertise to handle standard issues independently but consult with the team lead or manager for more complex or unus...Collections Representative, Customer Service, Representative, Collections, Billing, Retail, Insurance, Healthcare