Collections Manager II - Pennsylvania State Employees Credit Union : Job Details

Collections Manager II page is loaded## Collections Manager IIremote type: This position has a minimum onsite expectation of 2 days per week or as neededlocations: Harrisburg, PA: Indiana, PA: State College, PAtime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR100565**Members Achieve More**The Collections manager are responsible for the daily supervision of the Collections Units. The employee ultimately works to reduce losses to the Credit Union with effective operational oversight, continual functional improvement, review and adherence to regulatory and legal compliance, and monitoring of reporting and trending. Employee assists in the development of functional enhancements for the unit. Work is performed with a high degree of independence, subject to the review of the Departmental Leadership for program effectiveness. Work requires professional relationships with other PSECU management, outside specialists, vendors, and other financial institutions. Mixed schedule of 8:00am - 4:00pm, 9:00am-5:00pm, and 10:00am - 6:00pm with occasional 8:00am-4:00pm on Saturday.In this position, you will* Daily Operations Supervision and Oversight: Manages daily operations in Collections, including work queues, phone assignments, and employee development. Manage schedules and assignments for effective delinquency and charge-off management.* Collection Aspects and Loan Management: Monitors past-due loans to prevent charge-offs. Handles various consumer loan products, legal actions, and bankruptcy. Works within policy guidelines to optimize recovery.* Member Resolutions: Reviews and resolves escalated calls and account research requests. Handles member issues in a timely and professional manner.* Supervision and Employee Development: Assist in training and development of employees and/or management staff members. Complete quality reviews and agent development. Assess employee performance and administer disciplinary action.* Legal Compliance and Risk Management: Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities.* Third-Party Performance: Evaluate third-party agencies and conducts annual risk assessments. Provides relevant support for their operations.* Other duties as assigned.**Qualifications:**Bachelors (Required)1-3 years leadership or supervisory experience in an organization of comparable size and complexity of PSECU in a position requiring similar knowledge, skills and abilities.| Required5-10 years' experience in the overall management of operations in an organization of comparable size and complexity as PSECU.| Not RequiredAny equivalent combination of experience and education.| Not RequiredIn 1934, 22 ordinary people pooled $90 of their own money and formed PSECU, a not-for-profit credit union, to provide a better life for themselves and their families. Since then, PSECU has grown to over $8 billion in assets, more than 590,000 members, and approximately 850 employees. We've been recognized by several organizations for our high-quality, low-cost financial products and services, positive member experience, and commitment to helping our Members Achieve More.#J-18808-Ljbffr