Collection Coordinator - Webster Bank : Job Details

Ensure that collection efforts are entered into the servicing system of record in the form of clear and complete case notes at the loan account level. Work assigned call queues and call campaign lists to timely completion, using verbal and written communication channels to secure promise of payments, satisfactory arrangements to cure the delinquency and prevent the further ageing. Communicate in a professional, ethical and empathetic manner to resolve the delinquency. Seek Quality Right Party (QRPC) during any established contact with the Borrower. Discuss the financial difficulties causing the delinquency to determine:(1) Reason for Default (RFD).(2) whether their hardship is temporary or permanent.(3) property occupancy status.(4) Ability to repay the Delinquency. In each QRPC, achieve one or more of the following outcomes:Collect past due payments. Accept a Promise to Pay or short- term Repayment plan. Discuss or recommend alternate options for resolving the Delinquency through Loss...Coordinator, Communications, Management, Banking, Payment