Collection Analyst - Remote - cyberThink : Job Details

Job Description: As a Collection Analyst, you are responsible for managing and collecting all the outstanding accounts receivables for a portfolio of customers. The Analyst will work with Staples Customers to build effective relationships that will result in the ability to collect, reconcile, and rationalize past dues. Their focus will be on larger spend, special handling and complex accounts. Primary Duties and Responsibilities

• Collect cash for open Accounts Receivable
• Follow up on a regular basis with the customer until a payment resolution is received. Escalate to the Team Lead if/when problems or concerns arise
• Ability to research Accounts Receivable issues and reconcile payment remittances.
• Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers
• Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA
• Actively work to understand customer ordering platforms and how billing is integrated into that platform
• Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement
• Propose and implement process improvement opportunities to the customer for identified customers.
• Build Standing Operating Procedures (SOP) for High effort accounts
• Independently perform root cause analysis on customer issues.
• Plan and organize work so Service Level Agreements, Goals and Objectives are realized
• Utilize collections
• Effectively and consistently communicate with external Staples customers regarding past due invoices
• Drive and Host conference calls to find resolution to issues and resolve past due
• Provide internal/external customer ad hoc reporting and/or statements
• Need to approach customers with a customer service type approach
• Promote strong collaborative relationships between the Collections teams and all other internal teams, especially Sales and Customer Service Relationship building with Staples customers
• Independently work with customer to negotiate significantly past due balances via payment plan or settlement process
• Independently summarize and present findings from account reconciliations to customer and internal Staples Teams, including Sales Rep, Director and AVP, Customer Setup and Contract Gateway Teams.
• Independently communicate with customer's Accounts Payable Supervisors, Managers and Directors.

Experience and Skills:

• Associates or Bachelor's Degree in Business Management or Finance
• 3+ years' experience in B2B Credit and Collections.
• Broad ERP Experience in large systems (Oracle, SAP etc.)
• Strong analytical skills
• Use of Collection Software (Webcollect, Getpaid etc.)
• Understanding of Accounting Principles
• Understanding of Credit Management processes
• Intermediate and higher skills in Excel
• Proficiency in Microsoft suite and O365
• Strong presentation skills such as PP, Agendas, Note taking
• Familiarity with different methods of billing and invoicing customers
• Ability to assess a problem and promptly resolve or escalate accordingly
• Excellent written skills and verbal skills
• Time management and strong organizational skills
• Ability to coordinate with other internal departments.

The hourly range for roles of this nature are $18.00 to $20.00/hr. Rates are heavily dependent on skills, experience, location, and industry. cyberThink is an Equal Opportunity Employer.