Coffee-Centric Customer Service & Orders Specialist - ZipRecruiter : Job Details

Job DescriptionJob Description

Fortuna Enterprises, LLC is a fast-growing coffee shop and restaurant development company based in Greensboro, North Carolina. We specialize in guiding clients through every step of launching a new food or beverage business. From concept to completion, our team of experts in interior design, equipment, training, product selection, and coffee roasting make the process seamless and exciting for our clients.

Position Overview:

The Customer Service & Orders Specialist plays a key role in ensuring our wholesale and distribution partners receive timely, accurate, and high-touch support. You'll manage incoming orders, coordinate shipments, resolve issues, and build strong, ongoing relationships with our B2B customers. A passion for coffee, a knack for logistics, and strong communication skills are essential.

Key Responsibilities:

• Process and manage daily orders via email, phone, or order management platforms.
• Liaise with the fulfillment team and/or warehouse to ensure timely and accurate deliveries.
• Proactively monitor open orders, track shipments, and communicate status updates to clients.
• Resolve order discrepancies, delays, or issues quickly and professionally.
• Provide product guidance and answer questions about coffee origins, roast profiles, equipment, and service options.
• Maintain accurate customer records, notes, and preferences.
• Support onboarding of new wholesale accounts with smooth setup and initial order coordination.
• Collaborate with the sales, roasting, and logistics teams to align customer needs with supply chain operations.

Required Qualifications:

• Strong written and verbal communication skills.
• Ability to quickly learn and master an extensive product catalog.
• Passion for contributing to the success of our customers' businesses.
• Positive attitude with strong problem-solving abilities and a proactive approach to tasks.
• Attention to detail with excellent organizational skills.
• Ability to collaborate effectively within a team and provide support in other areas when necessary.

Experience Requirements:

• Bachelor's Degree or equivalent experience (2+ years of relevant professional experience).
• Previous experience in customer service.
• Previous experience in the coffee industry is a plus.
• Familiarity with QuickBooks & Microsoft Office platforms is a plus.

Company DescriptionWe are a rapidly growing multi-faceted company. Fortuna Enterprises, LLC is dedicated to providing comprehensive solutions for coffee shop and restaurant operations. In addition to roasting the finest coffee available in the Triad, our services include interior and graphic design, equipment sales and service, custom furniture fabrication, business consulting, barista training, and more. We source only the highest quality coffees, equipment, and supplies to provide a one-stop shop for current and prospective operators. We are proudly located in Greensboro, NC.Company DescriptionWe are a rapidly growing multi-faceted company. Fortuna Enterprises, LLC is dedicated to providing comprehensive solutions for coffee shop and restaurant operations. In addition to roasting the finest coffee available in the Triad, our services include interior and graphic design, equipment sales and service, custom furniture fabrication, business consulting, barista training, and more. We source only the highest quality coffees, equipment, and supplies to provide a one-stop shop for current and prospective operators. We are proudly located in Greensboro, NC.