CO Technology Support Manager - Christian County Schools : Job Details

Position Type: Technology/7504 TECHNOLOGY SUPPORT MANAGER Date Posted: 9/25/2025 Location: CENTRAL OFFICE Closing Date: 10/31/2025 FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE CRIMINAL HISTORY BACKGROUND CHECK AND HAVE A LETTER, PROVIDED BY THE INDIVIDUAL, FROM THE CABINET FOR HEALTH AND FAMILY SERVICES STATING THE EMPLOYEE IS CLEAR TO HIRE BASED ON NO FINDINGS OF SUBSTANTIATED CHILD ABUSE OR NEGLECT FOUND THROUGH A BACKGROUND CHECK OF CHILD ABUSE AND NEGLECT RECORDS MAINTAINED BY THE CABINET FOR HEALTH AND FAMILY SERVICES AS A CONDITION OF EMPLOYMENT. Class Code: 7504 TITLE: TECHNOLOGY SUPPORT MANAGER (NETWORK) CLASSIFICATION: Technology Support Manager (Network)QUALIFICATIONS:

• Bachelor's Degree in technically related area OR experience in systems design and programming involving database structures and on-line applications, Technical training in the areas of Local Area Networking (LANs), Wide Area Networking (WANs); various network operating systems, telecommunications, fiber optics, and/or other technology related areas.
• 3 years' experience administrating a network environment with installing, configuring, and evaluating LAN/WAN systems hardware, operating systems software, and net workable applications software.
• Well-developed human relations/communications/teamwork skills.
• Must meet the requirements for a criminal record check as specified by Kentucky state law.
• Must meet health requirements as specified in district personnel policy.

BASIC FUNCTION: Responsible for District systems and software in support of educational program objectives. REPORTS TO: District Technology Coordinator REPRESENTATIVE DUTIES:

• Assumes responsibility for ensuring network are on-line daily.
• Assumes shared responsibility for software and hardware in the datacenter.
• Install, configure and support District systems to include wired and wireless networks, phone, etc.
• Monitor servers, network and other systems to ensure availability.
• Plan, organize, communicate and schedule systems repair and maintenance.
• Schedule network and systems related cabling runs as needed (in house and outsourced) to support instructional and safety plan.
• Coordinate with vendors and technical support staff to maintain systems to assure accessibility by users.
• Maintain up-to-date inventory records for all network and systems-related equipment.
• Maintain systems documentation, record of upgrades, etc.
• Implement plan for backup and restoration of systems and provide documentation for systems operation in the event of an emergency.
• Work along with technical support staff to resolve systems related work orders.
• Coordinate, maintain, and restore electronic backups of servers and systems.
• Perform specialized and routine support functions.
• Perform special projects and other duties as assigned by supervisor.

CRITICAL SKILLS/EXPERTISE REQUIRED: KNOWLEDGE OF:

• Systems design, configuration and troubleshooting.
• Local and wide area networks (LAN/WAN), Internet, e-mail systems, telecommunications and data communications, standard operating systems, and software packages.
• Security equipment, such as firewalls, intrusion detection systems and virus protection systems.
• Network equipment, such as servers (physical and virtual), switches and routers.
• Advanced principles and techniques of systems analysis and programming.
• Windows and Macintosh platforms and their operating systems.
• Windows Active Directory and Group Policy Management.
• Network firewall and image deployment solutions.
• District organization, operations, policies and objectives.

ESSENTIAL JOB FUNCTIONS: ABILITY TO:

• Maintain regular and predictable attendance.
• Maintain a working relationship with staff.
• Troubleshoot and resolve systems issues.
• Work as a team and communicate using interpersonal skills such as tact, patience and courtesy.
• Work closely with other departments and collaborate with other IT staff.
• Maintain records in problem resolution.
• Apply principles and techniques of programming to specific user needs and problems.
• Maintain current knowledge of trends and products.
• Analyze situations accurately and adopt an effective course of action.
• Plan and organize work.
• Maintain regular, reliable and prompt attendance.
• Meet schedules, deadlines and time frames.

TERMS OF EMPLOYMENT:

• Work year is comprised of 238 days employment with 10 paid holidays as designated by current school calendar and board policy.
• Salary commensurate with adopted classified administrative/salaried schedule.
• Sick leave, emergency leave, and personal leave as stated in board policy.

EVALUATION: Performance of this job will be evaluated in accordance with provisions of the board's policy on evaluation of classified personnel.