Cloud Engineer III/Customer Success Manager - IDEMIA : Job Details

Overview IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.Responsibilities Become SME on IDEMIA SaaS SolutionsImplement and maintain client AWS tenantsOnboard and support clientsDocument internal processesProvide client facing documentationProvide T1 support and act as escalation point for client issuesShared 24/7 support modelTrack client issues using Jira and SalesforceQualifications BA and 5-7 yearsRequires experience with one or more cloud computing platformsExperience with JIRA and ConfluenceJunior to Mid Level Coding ExperienceIdeally experience with Biometric Systems and/or Digital Identity Solutions