Clinical Trainer - Sagility LLC : Job Details

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, memberengagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Clinical Trainer Job Description: · Facilitate new hire, upskilling, refresher, and ongoing training in classroom and/or virtual environments. · Deliver just-in-time (JIT) and nesting/OJT support, coaching learners on client processes and expectations in real-world program contexts. · Complete and maintain certification through the client-led Train-the-Trainer program. · Prepare and submit training reports, scorecards, nesting dashboards, and certification trackers accurately and on time. · Maintain training documentation and materials, ensuring alignment with client requirements and program standards. · Manage training schedules, logistics, and learning resource inventories. · Monitor learner progress through case simulations, knowledge checks, and performance metrics. · Provide feedback, coaching, and remediation during nesting/OJT to ensure learners meet clinical and operational standards before production sign-off. · Partner with Operations and Quality teams to embed client program requirements into training delivery. · Provide recommendations to clients for curriculum enhancements based on learner feedback, operational performance, and compliance needs. · Design and deliver refresher and upskilling modules based on client updates, NPS trends, or Quality opportunities. · Stay current with payer policies, client requirements, and best practices in adult learning. · Coach and facilitate training in case handling, effective call management, and customer experience performance (including NPS). Qualifications · Active USRN license (United States Registered Nurse). · 3+ years of clinical experience in Case Management, Care Coordination, or related settings. · Experience in Case Management or Care Coordination, with exposure to customer service or member-facing environments preferred. · Knowledge of Medicare and Medicaid programs and related payer requirements. · 1–2 years of facilitation or training experience, preferably in healthcare operations or managed care. · Strong administrative, reporting, and documentation skills, with proficiency in Microsoft Office and LMS platforms. · Proven ability to coach and manage learner performance to ensure readiness for production. · Excellent communication skills, with the ability to translate complex policies into learner-friendly content. Skills · Strong clinical judgment and case management expertise. · Ability to ensure readiness to production by validating OJT/nesting performance against client expectations. · Skilled in coaching, mentoring, and performance feedback, particularly during nesting and JIT phases. · Knowledge of Medicare and Medicaid program requirements and payer criteria. · Ability to design and deliver refresher/upskilling modules based on client needs, NPS trends, and Quality opportunities. · Proficiency in training documentation, reporting, and administrative accuracy. · Instructional design awareness: able to recommend curriculum enhancements to clients based on learner feedback and performance data. · Strong communication and presentation skills, with the ability to simplify complex concepts. · Collaboration and stakeholder management with clients, operations, and quality teams. · Effective time management and workload prioritization in a fast-paced environment. Location: Work@Home USAUnited States of America Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.