Clinical Support Tech I - Observation Unit - UNC Health : Job Details

Clinical Support Tech I - Observation Unit

UNC Health

Job Location : Chapel Hill,NC, USA

Posted on : 2025-09-10T09:10:20Z

Job Description :
Job Description*Description*

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Summary

Responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and/or equipment, setting up and maintaining patient rooms and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions.A Clinical Support Tech I (CST I) is needed for the Observation Unit (1 Memorial). The CST I is a dual role of the Nursing Assistant I and the Health Unit Coordinator. This is a 25-bed Observation Unit.The team provides care to adult observation patients with a variety of medical diagnoses to include cardiology work up; COPD exacerbation; Intravenous therapy; and abdominal pain work up. The environment is fast paced and requires a great deal of interdisciplinary collaboration and teamwork. The team facilitates admissions, treatments, transfers and discharges of patients. The unit is open 7 days a week and 24 hours per day. The staff on this unit will also be cross trained to staff 4 West, a 12-bed Medical Surgical Observation unit which provides care to varied adult population to include observation, extended recovery from PACU, and Medical Surgical acute care patients awaiting an inpatient bed assignment. Both 1 Memorial and 4 West are considered one team working in two locations, under the same management team.

*This position qualifies for our Nursing Support Incentive Program. The Nursing Support Incentive Program includes $5,000 paid over a three (3) year commitment. Learn more about the program here:

This is a 36 hours per week position; working 12 hour rotating shifts (7am-7:30pm and 7pm-7:30am) with weekend and holiday rotation.This position qualifies for an extensive benefit package including PTO hours, which are accrued based on the number of worked hours. This position requires the ability to attend a week long orientation which is offered every two weeks.

Responsibilities
  • Assists physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.
  • Critically reviews patient care documentation making note of any significant changes in the patient's condition and make an immediate report to a registered nurse or physician.
  • Provides a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Performs routine quality assurance audits, safety checks, and inventory of supplies. Provides administrative and clerical support including PI audits and data entry.
  • Provides clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.
  • Provides direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measures and records vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage.
  • Reinforces routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providers

    • Other Information Other information:Education Requirements:? High School Diploma or General Education Development (GED)Licensure/Certification Requirements:? Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Service? Basic Life Support (BLS) certificationProfessional Experience Requirements:? Prior experience not required.Knowledge/Skills/and Abilities Requirements:? Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.

    Job Details Legal Employer: STATEEntity: UNC Medical Center

    Organization Unit: UNCH Observ Unit Main CampusWork Type: Full Time

    Standard Hours Per Week: 36.00Salary Range: $17.94 - $25.25 per hour (Hiring Range)

    Pay offers are determined by experience and internal equity

    Work Assignment Type: OnsiteWork Schedule: Night JobLocation of Job: US:NC:Chapel HillExempt From Overtime: Exempt: No

    This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

    Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

    Our Mission

    Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research.

    Who We Are

    UNC Health is a not-for-profit integrated healthcare system owned by the state of North Carolina and based in Chapel Hill. With 15 hospitals across the state, UNC Health is committed to empowering health, not just health care. From Magnet recognition to being named Forbes' top-ranked healthcare system employer for women in the entire Southeast, we're proud to say that our hard work is consistently recognized, awarded, and celebrated.

    UNC Health and our 40,000 employees, continue to serve as North Carolina's Health Care System, caring for patients from all 100 counties and beyond our borders. We continue to leverage the world-class research conducted in the UNC School of Medicine, translating that innovation into life-saving and life-changing therapies, procedures, and techniques for the patients who rely on us.

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