Clinical Support Representative - BERKSHIRE HEALTH SYSTEMS : Job Details

Clinical Support Representative

BERKSHIRE HEALTH SYSTEMS

Job Location : Pittsfield,MA, USA

Posted on : 2025-09-11T08:23:48Z

Job Description :
  • DEFINITION/PRIMARY FUNCTION
    • The Clinical Support Representative (CSR) is responsible to work in a clerical and administrative support role to ensure the smooth and efficient operations of the Partial Hospital Program. The CSR works collaboratively with other members of the team to perform the following: effective triage of telephone calls, scheduling, patient registration, obtaining insurance authorizations, collection of co-payments, and the ability to calmly diffuse potentially problematic situations.
  • POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
    • Experience:
      • One to two years of administrative experience in a busy office, preferably a physician practice is required.
      • Experience in handling multiple telephone lines required.
      • Excellent clerical/organizational skills required.
      • Excellent computer skills required.
      • Working knowledge of Windows based PC applications required.
      • Experience with Meditech Expanse, Passport and other IT applications preferred.
      • Knowledge of Department specific services preferred.
      • Experience with BH insurance and billing strongly preferred.
    • Education and Training:
      • High School diploma or equivalent required.
      • Two years of college or equivalent work experience preferred.
      • Typing (40 WPM) required.
    • License, Certification & Registration:
      • N/A
    • Other Requirements:
      • Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family and physicians.
      • Ability to work independently with minimal supervision.
      • Ability to work effectively under pressure and in a fast-paced environment.
      • Ability to handle multiple tasks at once.
      • Demonstrated competency in handling confidential and sensitive information required.
      • Excellent interpersonal and telephone skills required.
      • Sensitive to diverse cultures and cultural differences.
      • Demonstrated ability to read and follow written/verbal direction.
      • Knowledge of community services.
      • Flexible hours required to cover for vacations and earned time absences.
      • Self-motivated and ability to be independent and flexible within a team framework.
      • Excellent oral and written communication skills.
      • Must be able to speak and write English in an understandable manner.
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