Clinical Relations Partner - Intermountain Health : Job Details

remote typeHybrid WorklocationsIntermountain Health Primary Childrens Hospitaltime typeFull timeposted onPosted 5 Days Agotime left to applyEnd Date: August 7, 2025 (1 day left to apply)job requisition idR147471*Job Description:*Clinical Relations at Intermountain Health is actively involved in improving the experience and quality of care for patients across the enterprise. This includes investigating and managing patient complaints and grievances related to quality of care that have resulted in harm, have the potential to cause harm or lead to poor patient experience. This role uses the patient voice to partner with Clinical Relations Managers to identify opportunities for quality improvement. This role is key in coaching and providing resources to frontline caregivers in service recovery and maintaining good clinical relationships between patients, families and care teams. In addition, this role supports the following:This position is Mon-Fri during business hours, with a minimum of 3 days a week onsite and an option to work 1-2 days a week remotely after training. Onsite support will be at the Primary Children's Hospital - Salt Lake Campus. *Essential Functions* * Comply with policy and regulatory requirements in event management and provide on-site support for surveys as it pertains to complaints and grievances. * Participate in Early Communication and Resolution Process for High Harm no Gap events. * Detect and manage risk exposure with enterprise legal partners and proactively mitigate claim potential. * Participate in conflict resolution and liaison between multiple stakeholders; proactively identify potential risks to outcomes. * Collaborate with General Liability in managing patient property loss or theft. * Partner with Compliance in investigating and resolving Patient Privacy and Discrimination Concerns. * Coach and shadow caregivers & leaders within hospitals and clinics, with expertise to lead through influence and coach/round for improvement. *Skills* * Communication (verbal and written) * Relationship Management * Process Improvement * Complex Problem Solving * De-escalation * Consulting * Coaching * Computer Literacy *Qualifications* * Demonstrated ability to identify gaps in processes and participate in process improvement * Demonstrated ability to partner effectively with many stakeholders * Experience in conflict management * Experience in navigating all parts of a patient's electronic health record * Bachelor's degree in a healthcare related field * Minimum of 3 years Clinical Experience * Demonstrated competence in professional letter writing *Physical Requirements* * Frequent interactions with providers, colleagues, patients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. * Manual dexterity of hands and fingers for frequent typing, accessing information, etc. * Ability to sit or stand for extended periods of time. *Preferred Requirements* * Registered Nurse *Physical Requirements:**Location:*Intermountain Health Primary Childrens Hospital*Work City:*Salt Lake City*Work State:*Utah*Scheduled Weekly Hours:*40The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $37.31 - $58.75We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence ( AI ) platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.[]( []( []( []( Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 33 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. With more than 68,000 caregivers on a mission to help people live the healthiest lives possible, Intermountain is committed to improving community health, and is widely recognized as a leader in transforming healthcare. We strive to be a model health system by taking full clinical and financial accountability for the health of more people, partnering to proactively keep people well, and coordinating and providing the best possible care. *Our Caregiver Promise: Together, for the healthiest lives* We celebrate the different perspectives, background, experiences, and identities our caregivers bring to their work every day at Intermountain. Across all areas of our integrated health system, we proudly share best practices, knowledge, and techniques to better serve our patients, communities, and each other. Here, you'll work alongside collaborative and curious minds who will support you, encourage you, inspire you, advocate for you, and challenge you to be your very best. *Our Values* Our value statements are core to our culture. They reflect the behavior and attitudes that are important to us, are an agreement for how we treat each other, help us make decisions on how to act, and are a promise of what people can expect from us. Our action-oriented values, inspired and shaped by our own caregivers, speak to what it means to be part of Intermountain. * We are leaders in clinical excellence, delivering safe, best-in-quality care* We believe in what we do, living our mission every day * We serve with empathy, caring for each caregiver, patient, and member with compassion and respect* We are partners in health, collaborating to keep people well* We do the right thing, learning and acting with purpose* We are better together, building community through teamwork and belonging