Clinical Operations Supervisor Medical Specialties - UnitedHealth Group : Job Details

Oversee the clinical staff and/or non-clinical staff within clinical operations including training, mentoring, and counseling Ensures quality Customer Service is provided to the patients and visitors courteously and promptly by staff Effectively communicates both Group and Department-specific information to staff for patient education (i.e., hours, insurance plans etc.) Improves quality of care by performing and reviewing competencies and implementing appropriate action plans as needed to bring staff to standards of care Works with staff to ensure the workflows are being maintained, patient flow is efficient, and quality of care is delivered Ensure employees are aiding and supporting the providers by preparing equipment, stocking rooms, addressing patient concerns, and delivering clear and concise documentation of patient messages Develops and implements policies and workflows to meet the daily needs of the practice to increase patient satisfaction, decrease errors and improve quality ...Operations Supervisor, Operations, Clinical, Medical, Supervisor, Health, Healthcare