Clinical Manager - Wraparound with Intensive Services (WISe) - Yakima Valley Farm Workers Clinic : Job Details

Join our team as a Clinical Manager at Behavioral Health Services - 12th Avenue in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care! At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job - we are a community committed to the well-being of our migrant farmworkers. We've transformed into a leading community health center. With 40 clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, WE are Yakima and YVFWC - And then we grew for a glimpse into our dedication to our communities, health, and families. What We Offer

• Salary $122,500.00
• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You'll Do:

• Supervises, coaches, mentors, and trains direct report staff. Provides continuous performance management and conducts employee performance evaluations in consultation with Human Resources. Addresses performance and/or behavior issues, clarifying expectations and providing feedback.
• Supports staff growth and development. Assesses the educational and experience needs of all levels of staff in collaboration with the individual. Encourages staff to seek educational opportunities incorporating job related training in addition to mandatory training.
• Participates in the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment.
• Creates and maintains an inclusive work environment that respects diverse ideas, backgrounds, and styles. Supports diversity through the selection, management, and retention of diverse employees. Creates, drives, and maintains an employee engagement culture.
• Creates a culture where information sharing, team-based resolutions, cross-training, and process improvements are encouraged, and staff are held accountable for goal achievement and results.
• Analyzes corporate objectives and customer needs to provide direction, and clearly aligned productivity and quality goals for the team. Communicates goals and monitors progress.
• Communicates regularly with the team, department, and organization, to provide information and input on goals, priorities, projects, and plans. Ensures that information from Operations and organization leadership is shared with the team in a timely manner.
• Serves as a key member of the program integrated leadership team with responsibility to ensure high quality customer service, support, continual improvement processes, and a commitment to foster growth and development of the BHS department/organization.
• Collaborates with organization leaders and external/system partners to develop the BHS programs. Provides leadership and oversight related to contract negotiation, program evaluation, optimization, implementation, support, change management, and service level management.
• Establishes and enforces priorities, standards, licensing requirement, and operational/support procedures. Enforces organizational policies and procedures.
• Ensures the implementation and maintenance of standards, policies, procedures, and control techniques.
• Designs, implements, and manages ongoing projects. Develops project plans, defining scope, deliverables, and resources needed in order to meet project goals and deadlines. Actively moves projects, tasks, and assignments forward.
• Develops an annual fiscal year and capital equipment budget forecast. Manages the budget and reports variances for all controllable budget line items to the Behavioral Health Clinic Director.
• Develops and maintains key performance indicators, critical success factors, and metrics to monitor various programs and assesses results and performance on a monthly basis and makes recommendations for improvements. Identifies trends and considers impacts to pro-actively sustain programs and resource availability.
• Participates in local, state, and federal efforts to improve service delivery and program effectiveness. Provides updates on program performance and prepares reports for Grantors, and BHS leadership.
• Develops and maintains necessary ties and or networks with the prevailing communities for the purpose of promoting the mission of YVFWC. Works with community partners to meet needs of BHS Clients.
• Participates in all organizational planning and process improvement activities as required by the BHS leadership. Establishes goals for improving quality of services provided. Leads and manages quality improvement and customer satisfaction activities to improve delivery of services. Evaluates, documents, and communicates quality improvement outcomes. Provides updates to staff regarding quality improvement issues.
• Provides clinical review of records and analysis of adherence to grant and program requirements, objectives and goals. Provides updates of results to BHS leadership and internal management. Responds to questions regarding grant and program compliance to external sources, including State and Agency contacts.
• Consults with experts and conducts research to ensure services and programming remain current and reflect best practices.
• Initiates contact with managed care companies and/or DCYF to secure authorization for services.
• Acts as a consultant regarding case conceptualization, payment, and coding issues for the Billing department.

Qualifications:

• Master's Degree in Social Work, Counseling, Psychology, or related degree.
• Four years' experience working with individuals with mental health and/or behavior disorders, including two years' experience supervising staff.
• Supervisory experience in a social service setting is preferred.
• Direct service experience with children, youth and families in a behavioral health setting in preferred.
• Licensed Mental Health Counselor or Licensed Social Worker.
• Cardiopulmonary Resuscitation (CPR) certification within 45 days of hire.
• Right Response Elements Certification obtained within one year's employment.

Knowledge/Skills/Abilities:

• Bilingual (English/Spanish) preferred. This position is not eligible for bilingual differential pay. Knowledge of advanced evaluative techniques of personality, academic, behavioral, and cognitive domains. Knowledge of child welfare regulations and practices. Knowledge in the field of substance abuse and special education. Knowledge of Applied Behavior Analysis. Knowledge in the field of special education. Knowledge of the most current DSM and service related RCWs and WACs. Knowledge of culturally relevant resources. Excellent communication and interpersonal skills. Effective presentation skills with groups of all sizes. Advanced conflict resolution and de-escalation skills. Advanced knowledge of academic, behavioral, and cognitive evaluations. Excellent communication and interpersonal skills. Effective presentation skills with groups of all sizes and the ability to convey complex details in a simplified manner. Strong attention to detail and high level of accuracy. Ability to effectively lead and manage a team. Ability to work effectively with all levels of individuals within and outside the organization. Ability to effectively manage public relations activities. Ability to handle sensitive situations and confidential information with discretion. Ability to work in a team-oriented, collaborative environment. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word Excel, and PowerPoint.

Our Mission Statement Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being. Our mission celebrates inclusivity. We are committed to equal-opportunity employment.