Clinical Informatics Specialist (Onsite) - Lower Cape Fear LifeCare : Job Details

Clinical Informatics Specialist Location: Onsite at our Corporate Office - Wilmington, NC (This is not a remote position) Schedule: Full-time, 40+ hours per week, Monday-Friday with occasional light travel as needed. What You'll Be Doing

• Serving as Tier 2 support for our clinical applications, ensuring issues are resolved quickly and efficiently.
• Acting as a project lead for clinical application initiatives-keeping tasks on track and deadlines met.
• Collaborating with clinicians, IT, and other departments to fine-tune workflows and create solutions that make life easier for end users.
• Supporting and maintaining our EMR workflows, templates, and documentation tools to align with hospice, palliative, and dementia care best practices.
• Participating in the full project lifecycle-planning, documenting, testing, go-live, and post-implementation review.
• Monitoring data exchange and system integration for smooth interoperability.
• Staying ahead of compliance needs by following established documentation and regulatory standards.
• Gathering feedback, analyzing data, and identifying opportunities to improve clinical workflows.
• Providing top-notch customer service to our end users-clear communication, quick resolutions, and a positive attitude.
• Keeping work organized and on schedule, with proactive updates on progress or issues.

• Education: Bachelor's degree in Health Informatics, Health Information Management, Computer Science, or related field (Master's degree is a plus).
• Experience: 2-5 years in healthcare informatics, clinical systems support, or healthcare IT-Netsmart HomeCare experience is a bonus.
• Tech Skills: Proficiency with clinical applications, Microsoft Office Suite, and healthcare IT tools.
• Knowledge: Familiarity with healthcare regulations, accreditation standards, and medical terminology.
• People Skills: Strong communicator who can translate technical concepts into plain language, with a customer-focused mindset.
• Bonus Points: Healthcare informatics certification (CPHIMS, CHDA, or equivalent)-or the willingness to work toward one.