Clinical Applications Support Analyst - OPTOMI : Job Details

Clinical Applications Support Analyst

Overview:

We are seeking a detail-oriented, technically skilled Clinical Applications Support Analyst to manage, support, and optimize clinical software systems across our healthcare environment. This role serves as a vital bridge between clinical users and technical teams, ensuring efficient system performance, user satisfaction, and compliance with healthcare regulations.

Key Responsibilities:

• Configure and maintain clinical application settings to meet operational and clinical workflows
• Provide front-line technical support and training to clinical and administrative users
• Collaborate with IT teams, vendors, and clinical stakeholders to support system integration and upgrades
• Monitor system performance and reliability; identify and escalate issues proactively
• Ensure compliance with healthcare security protocols, data privacy standards, and regulatory frameworks
• Assist in incident resolution by troubleshooting application issues and escalating as necessary
• Perform system maintenance, version updates, and testing of clinical applications and features
• Conduct and document end-user training sessions, both one-on-one and in group settings
• Create and maintain technical and user-facing documentation, including support guides and SOPs
• Identify and implement opportunities for process improvement in system usage and support
• Analyze data to support decision-making, usage trends, and application optimization
• Maintain thorough knowledge of EHR systems, patient management platforms, and healthcare technologies
• Serve as a liaison between clinical staff and IT, ensuring effective communication and solution delivery

Qualifications:

• Education: Bachelor's degree in Computer Science, Health Informatics, or related field; equivalent work experience will be considered
• Experience:
• Hands-on experience with EHR systems and healthcare IT infrastructure
• Exposure to configuration, implementation, and support of clinical applications
• Strong troubleshooting skills for clinical systems and medical device integrations
• Familiarity with SQL databases and performance monitoring tools
• Proven experience implementing security and compliance measures in healthcare environments

Core Competencies & Skills:

• Technical Proficiency: Clinical systems administration, data analysis, system monitoring, and application troubleshooting
• Communication: Clear written and verbal communication skills; ability to explain technical concepts to non-technical users
• Customer Service: Patient, empathetic, and solution-oriented when supporting clinical staff
• Problem-Solving: Strong analytical and critical thinking skills for diagnosing complex technical issues
• Team Collaboration: Proven ability to work cross-functionally with clinical, administrative, and technical teams
• Adaptability: Comfortable navigating changes in technologies, workflows, and organizational priorities
• Time Management: Ability to prioritize tasks, manage multiple issues, and consistently meet deadlines
• Attention to Detail: Accurate documentation, thorough testing, and adherence to healthcare compliance standards
• Conflict Resolution: Ability to manage and resolve user concerns calmly and constructively