Client Support Specialist - NFP : Job Details

/ Careers / / Client Support Specialist **Client Support Specialist**

East Greenbush, NY, US **Who We Are**

Were NFP, a four-time Best Places to Work award winner in Business Insurance for 2017, 2018, 2019, and 2020. We are also recognized as an Elite 2018 Agency award winner named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit:

**The Role:**

A professional needed to deliver outstanding customer service to new and existing customers. Must have excellent systems skills and demonstrated verbal and written communication skills.

**Essential Duties and Responsibilities:**

* Possess a broad knowledge base of health and welfare related products offered by our offices

* Assist callers with maneuvering through online enrollment portal

* Process enrollment elections via telephone

* Educate clients on different available products

* Provide direction for claims resolution

* Ensures quality customer service for internal and external customers.

* Responds to incoming customer service requests, both verbal and written.

* Identify and assess customers needs quickly and accurately.

* Solve problems systematically, using sound business judgment.

* Partner with other department representatives to resolve complex customer service inquiries.

* Monitor delegated customer service issues to ensure timely and accurate resolution.

* Apply appropriate communication techniques when responding to customers, particularly in stressful situations.

* Respond to customer service inquiries in writing as necessary.

* Maintain timely, accurate documentation for all appropriate transactions.

* Consistently meet established productivity, schedule adherence, and quality standards.

* Keep management abreast of all outstanding issues.

**Knowledge, Skills, and/or Abilities:**

* Strong customer service orientation

* Self-starter and quick learner

* Strong attention to detail, dependability and follow through

* Ability to multi-task, prioritize and organize assignments

* High performance standards

* Excellent verbal and written communication skills

* Problem solver

* Willingness to perform a wide variety of tasks and projects

* Ability to lead and work with others within a collaborative, team-oriented environment

* Team player with a confident, positive attitude

**Education and/or Experience:**

* High school diploma required

* Bachelors degree preferred or equivalent related work experience

* Customer Service experience

* Bilingual preferred

**Certificates, Licenses, Registration:**

* Health Insurance License a plus.

**Physical Demand:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and distance vision.

**What We Offer**

NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You Better. Together.

NFP is an inclusive Equal Employment Opportunity employer.

NFP is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state or local law. The Company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Its expected that all of our employees are aware of this policy and that they create an environment thats sensitive and respectful to all individuals.