Client Success Manager - Remote - Nevada Staffing : Job Details

Sharecare is the leading digital health company that helps people no matter where they are in their health journey unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.

Effectively manage ongoing relationships with clients in portfolio. Focus of this position is to enhance and nurture existing relationships resulting in client retention and identification of upsell (add-on business) opportunities and to lead streamlined, effective internal teams to support clients and customers.

• Client Management
• Contract Renewal
• Strategic Planning
• Reporting
• Implementation and Service Delivery

Bachelor's degree required. Master's Degree in business, health administration or clinical specialty is a plus or equivalent work experience in a business development, account management, or customer support role in software or financial services.

At least 3-5 years of experience in a client facing role, project management, account management, and comfortable interfacing with all levels of the business.

Experience with cloud SaaS based solutions or web applications.

Strong communication skills and the ability to speak and write professionally to clients.

Diverse capabilities represented by successful experiences in several healthcare settings or a variety of healthcare experiences within a single setting preferred.

Demonstrated consultative sales and client relationship management abilities.

Excellent time management, organization, and planning skills are essential.

Able to set priorities, influence others, and manage customer expectations.

Demonstrated success in customer relationship management.

Able to effectively prioritize and multi-task under tight deadlines.

Experience using standard MS Office tools.

Strong interpersonal and quantitative skills.

Ability to take initiative and exercise independent judgment, decision making and problem-solving expertise.

Strong understanding of business SaaS business strategies.

Ability to travel as business needs require.

A high-level understanding of the organization's information governance program and role-specific accountabilities.

A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization's data and information.

Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks to ensure a standardized approach to work and services provided.

Participation in education as required for corporate compliance and role-specific functions and tasks.

Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes.

Comply with all regulations regarding corporate integrity and security obligations.

Report unethical, fraudulent or unlawful behavior or activity.

Maintain current and yearly HIPAA certification.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.