Client Services Specialist - ClearanceJobs : Job Details

GovCIO is currently hiring for a Client Support Specialist to analyze issues, identify root causes, and implement solutions to ensure client satisfaction. This position will be located in Columbia MD, and will be an onsite position. Assists customers with inquiries, resolve issues, and ensures satisfaction with products or services acting as the point of contact for clients. Communicate with clients through various channels like phone, email, or chat, and collaborate with other teams to address complex problems. Building and maintaining strong client relationships and working with other departments like sales, marketing, or engineering to resolve complex issues and improve customer satisfaction. Building rapport with clients, understanding their needs, and fostering long-term loyalty.

Strong written and verbal communication skills are essential for interacting with clients effectively. Managing multiple client interactions and tasks simultaneously requires strong organizational skills. Familiarity with CRM systems, help desk ticketing systems, and other relevant software. The ability to analyze issues, identify root causes, and implement solutions is crucial.

Bachelor's with 2-5 years (or commensurate experience) Required Skills and Experience:

• Clearance Required: TS/SCI
• 3-5 years of experience as the primary technical contact, troubleshooting IT and classroom issues, managing tickets, and escalating incidents.
• Skilled in end-user support, troubleshooting, communication, and ticket management.
• Information Assurance Technician (IAT) Level I

Preferred Skills and Experience:

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an at-will position and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range USD $85,000.00 - USD $95,000.00 /Yr.