Client Services Specialist - Banking & Returns - NESCO Rentals : Job Details

Client Services Specialist – Banking & Returns Hybrid Schedule | Rochester, NY $25/hr

We're looking for a detail-oriented professional to join our Client Services team, supporting the resolution of returned banking items while providing excellent service to clients. This role involves research, problem-solving, and communication with both clients and internal teams to ensure accuracy, compliance, and customer satisfaction.

What You'll Do

• Research and resolve returned banking items in a timely and accurate manner

• Provide quality customer service to clients and internal partners

• Educate clients on resolution processes and alternative service options

• Collaborate with mentors and team members to manage client issues through completion

• Process daily reports and updates to ensure accuracy and compliance

• Handle inbound phone calls and meet departmental service standards

• Stay current with training, policies, and regulations (including NACHA and FDCPA)

What We're Looking For

• Bachelor's degree in Business Administration preferred

• 1+ years of experience in customer service, call center, or related field required

• Experience in finance, accounting, payroll, banking, or collections is a plus

• Proficiency in Microsoft Office (Word, Excel, Access) preferred

• Strong communication and problem-solving skills

• Ability to thrive in a fast-paced environment

Schedule & Training

• Training (6–8 weeks): Monday–Friday, 8:00 AM–5:00 PM

• After training: Monday–Friday, 11:00 AM–8:00 PM

• Hybrid: In-office Monday–Wednesday; remote Thursday & Friday (quiet home workspace and reliable internet required)

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.