Client Services Representative (Mail Room) - Seneca Holdings LLC : Job Details

Seneca Global Services, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program.

Seneca Global Services is looking to hire a Client Services Representative to manage the mail system for our government client in Falls Church, Virginia. This position provides critical support to the Defense Health Agency (DHA). DHA is a combat support agency delivering integrated, affordable, and high-quality health services to beneficiaries of the Department of Defense's Military Health System.

The candidate is responsible for the day-to-day operation of the DHA mailroom including mail monitoring and delivery of mail. Duties include receiving, sorting and delivering official mail to DHA offices throughout several locations in the National Capital Region. Responsibilities include processing all classes of mail including express mail and private carrier. Duties also include maintaining, updating and customizing tracking system and coordination of incoming and outgoing mail and packages.

This position is an on-site position and supports daily mail room operations between 7:30 am and 4:30 pm.

Responsibilities include but are not limited to:

• Receive, sort, and meter outgoing U.S. mail.
• Receive, sort, process, and route official incoming and outgoing mail; disseminate mail to designated points of contact and maintain files in accordance with records management requirements.
• Provide outstanding customer service to all employees.
• Receive, sort, process, and ensure pick-up of express delivery mail (e.g. FedEx, UPS, DHL, etc.)
• Collect, sort, and deliver outgoing and interdepartmental mail.
• Receive and process incoming and outgoing insured, certified, express and registered mail and parcels according to postal regulations.
• Maintain and update tracking system for location, delivery and disposition of all incoming and outgoing mail.
• Locate proper addresses and make corrections for misdirected mail; forward mail according to United States Postal Service regulations.
• Ensure office is adequately stocked with mail supplies.
• Enforce procedures and regulations established by the U.S. Postal Service in accordance with the Department of Defense requirements.
• Deliver mail to various locations within the National Capital Region weekly.
• Locate and select the most appropriate guidelines for application to specific situations.
• Work closely with government uniformed personnel, civilians, and other agency personnel to fulfill daily operational duties.
• Create, maintain, and complete daily, weekly, monthly, and quarterly reporting requirements on incoming and outgoing mail.
• Perform other duties as required; such as delivery of supplies dependent on area or department of assignment.

Requirements:

• High School Diploma or GED
• 2+ years' of relevant experience
• Thorough knowledge of US Postal Regulations and records management
• Proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, etc.)
• Strong interpersonal and communication skills; ability to communicate effectively both in writing and verbally with headquarters personnel
• Ability to be able to lift up to 50 Lbs without assistance

Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.