Client Services Representative - Radial : Job Details

The Client Service Representative (CSR) will serve as a single point of contact for Radial clients. The CSR will serve as the single point of contact and manage day-to-day communications between assigned client groups and Radial for all fulfillment needs and will interact with clients and site leadership on a daily basis through email, phone calls, text messages, etc. as necessary. - - Responsibilities: - - Primary contact for customers related to all operational inquiries, reporting, KPIs, etc in support of the fulfillment Site Director. Assisting customers in resolving all questions and issues. Trouble resolution root cause both operational and systemic, with internal escalation & communication as required. Making sound business decisions and resolving escalated customer issues in a professional manner. Tracking, reporting and making suggestions regarding the current impact of policies and procedures on the customer experience. Communicate these points effectively to site leadership...Client Service, Representative, Customer Experience, Manufacturing, Retail, Client