Client Services Representative - LHH : Job Details

LHH Recruitment Solutions is seeking a Client Support Specialist for our client in Bloomingdale, Illinois. This is an excellent opportunity to join a well-established and stable manufacturing organization. Candidates will have access to all facets of manufacturing. In this role the candidate works closely with Engineering, Program Management and other internal customers to help establish and maintain customer relationship and customer orders/releases. Facilitate between outside sales, the customer, and other functions in the business to provide customer success.

Essential Job Functions

Maintain highly accurate customer open order reporting.

Manage customer purchase orders and returned goods.

Accurately transfer data from purchase orders and enter them into the ERP system.

Receive and process customers requests for quotes.

Verify customer orders reflect the correct price, timing, and quantity requirements as quoted.

Be able to provide status updates of customer orders.

Work effectively with adjacent departments including Shipping and Quality to ensure all customer requirements are being met and customer questions are answered expediently.

Effectively manage customer communications, (phone, email, etc.) to ensure satisfaction.

Support other duties as required.

Skills and Abilities

Strong communication skills with internal and external customers.

Must be an analytical thinker and process driven.

Knowledge of Microsoft Office.

Experience with order entry functions within an ERP Environment - Infor Visual is a plus.

Highly organized, detail oriented, and good administrative skills.

Must be a team player that can work well with others.

Education and Experience

2 year AA preferred - 4 year BS/BA degree a plus.

5-7 years of customer service experience preferred in a manufacturing environment.