Client Services Director | REMOTE | Casualty/Workers Compensation Experience required - Sedgwick : Job Details

Client Services Director | REMOTE | Casualty/Workers Compensation Experience required

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Overview

We are seeking a Client Services Director with casualty and workers' compensation experience to lead client services, drive renewals, and oversee program delivery for complex programs.

Responsibilities

• Conducts pre-renewal visits reviewing client loss experience and general company performance. Identifies areas of potential dissatisfaction prior to renewal meetings.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Negotiates changes or improvements to service plans.
• Directs and coordinates the removal of process barriers by working with internal departments (e.g., information technology, operations, and business development).
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolves all major customer service issues.
• Identifies and solicits cross-selling opportunities.
• Participates in the local insurance community through advanced education and professional memberships.
• Supervises and directs personnel assigned to programs requiring multiple Account Representatives.
• Ensures compliance with applicable quality initiatives.

Qualifications

• Ten (10) years related experience or equivalent combination of education and experience required, including two (2) years account manager experience, or five (5) years adjuster experience including two (2) years in a supervisory capacity.

Benefits

• Flexible work schedule.
• Referral incentive program.
• Career development and promotional growth opportunities.
• A comprehensive benefits package including medical, dental, vision, 401K on day one.

Compensation

Starting pay range: $110,000-$130,000. Actual compensation is influenced by location, experience, and qualifications. Sedgwick offers a comprehensive benefits package including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, and other voluntary benefits.

Equal Opportunity Employer

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Insurance

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