Client Services Associate - Valsoft Services : Job Details

Valsoft is looking for a Client Services Associate to join our team in the United States (Virginia, Missouri, North Carolina, Philadelphia, New Jersey).

ABOUT VALSOFT CORP.:

Established in Canada in 2015, Valsoft has grown to a global portfolio of 118+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission-critical solutions for customers in their respective industries. A key tenet of Valsoft's philosophy is to invest in well-established businesses and foster an entrepreneurial environment that molds companies into leaders in their respective industries. Valsoft looks to buy, hold and create value through long-term partnerships with existing management.  

INVESTMENT APPROACH:

Unlike private equity and venture capital firms, we are Entrepreneurs who Buy, Enhance and Grow Software Businesses. That's right; we don't sell businesses. We form a strategic alliance with existing management teams. We recognize the dedication and perseverance required to create a firm and place a premium on customers' and workers' well-being over short-term goals.   

CULTURE:

Valsoft is more than just a place to work; we're a team. We mean it when we say people are our greatest assets, so investing in them is our number one priority. We create an environment where our employees feel first-day-on-the-job excitement, day after day, creating a culture of high performers and collaboration. We celebrate our milestones, and we're proud of them. We Dream Big, Stay Humble and Stay Hungry.  

Requirements

Position Description:

Valsoft Corporation is seeking a Client Services Associate to join one of its portfolio companies (government/education). Reporting to the VP of Customer Success, this role is ideal for someone early in their career (1–3 years of experience) with a passion for supporting users of business-critical systems - especially in sectors like local government or education. You'll serve as a frontline support contact for customers using enterprise software to manage essential functions like finance, HR/payroll, property assessment, or utility billing, ensuring timely follow ups and resolution for their issues and helping maintain strong relationships. You will be working with a small, mission-driven team that supports public sector institutions - empathy, accountability, and a bias for action will go a long way in achieving success.

Key responsibilities:

• Act as the first point of contact for customer support requests via phone, email, or web portal
• Triage and document support tickets, escalating complex issues to technical teams as needed
• Maintain accurate and detailed records of all customer interactions in our support system
• Proactively follow up on open issues to ensure resolution and customer satisfaction
• Collaborate with product, development, and implementation teams to support issue resolution
• Help create and maintain support documentation, training materials, and knowledge base content
• Develop familiarity with our customer base and the operational environments they serve (e.g., municipalities, school districts)

Required/Minimum Qualification:

• 1–3 years of experience in a customer-facing support role (e.g., help desk, application support, customer service)
• Preferred residing region: Virginia, Missouri, North Carolina, Philadelphia, New Jersey
• Excellent communication skills—clear, empathetic, and able to explain technical issues in simple terms
• Experience working with or supporting clients in public sector or education environments is a strong asset
• Highly organized with strong attention to detail and follow-through
• Comfortable working across multiple systems and tracking tasks in a ticket-based workflow
• Exposure to financial, HR/payroll, or government ERP software is a plus but not required
• Able to work independently and manage multiple priorities in a distributed team setting
• Nice to haves:
• Prior experience supporting legacy or mainframe-based software environments
• Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar platforms
• Understanding of budgeting, payroll, or procurement workflows in a county or school district context
• Exposure to SQL or basic data querying
• Experience working in a SOC 2, HIPAA, or government-compliant support setting
• Experience with QA or light testing of software functions/modules/releases

Benefits

Employee Perks:

• Competitive compensation and benefits aligned with early-career professionals
• A stable, remote-first work environment with flexible hours
• The chance to support software that has a real-world impact on communities and public institutions
• Hands-on experience with complex enterprise systems
• A supportive team and opportunities to grow within a multi-company software portfolio
• Flexible time off and paid holiday
• Collaborative and mission-driven team

For more information about Valsoft, please visit our website

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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