Client Services Associate (Hybrid) - Selective Insurance : Job Details

Provide exceptional customer service to both internal and external customers for personal lines and commercial lines policies. Handles billing transactions, account functions and time sensitive communications. All job duties and responsibilities must be carried out in compliance with company procedures and applicable legal and regulatory requirements. Check out what this role could look like by clicking the link below: e 395 da 816 Responsibilities Manage a large number of incoming calls from our customers in a call center environment. Ability to reconstruct policy activity based on knowledge of company billing systems as it relates to direct bill, agency bill, agency commission and the ability to perform accounting calculations. Determines when issues are to be escalated, and when to request exceptions above department guidelines. Knowledge of underwriting systems to obtain billing information (i.e. listed interests, named insured, pay plan). Handle custo...Client Service, Associate, Customer Service, Retail, Insurance, Billing