Client Service Team Member - SLT (Strengthen - Lengthen - Tone) : Job Details

Join to apply for the Client Service Team Member role at SLT (Strengthen - Lengthen - Tone).

• Greet and engage clients in a positive and friendly manner.
• Provide top-tier client/customer service and hospitality to all clients and prospective clients.
• Share pricing and class information with prospective clients.
• Deliver Megaformer machine demos to new clients.
• Conduct studio tours for new clients.
• Support SLT instructors to ensure a seamless client check-in and class experience.
• Maintain complete knowledge of Mariana Tek system.
• Assist management with daily studio operations.
• Respond promptly to studio emails and notify the Studio Manager as needed.
• Understand SLT product knowledge, policies, and procedures for retail operations.
• Perform basic Megaformer machine maintenance.
• Maintain studio cleanliness and organization between classes.
• Assist with retail inventory at month-end.
• Complete opening and closing checklists.
• Perform other studio duties as assigned.

• Experience with Mariana Tek software is a plus.
• Leadership experience is a plus.
• Superior customer service skills.
• Excellent interpersonal skills and a service-oriented outlook.
• Highly organized.
• Ability to work independently and as part of a team.
• Strong communication skills with team members, clients, and management.
• Ability to lift up to 50 lbs.

• Minimum of three shifts per week, each at least 4 hours.
• Flexible hours including early mornings, late nights, and weekends.
• Availability to work some holidays.

SLT values diversity and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.