Client Service Specialist - Idaho State Job Bank : Job Details

Client Service Specialist at Umpqua Bank in Lewiston, Idaho, United States Job Description Client Service Specialist Retail Banking Group Lewiston, Idaho Description About Us: At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose. Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better. About the Role: As the first point of contact for most clients, the Client Service Specialist(Teller)playsa key role in delivering on the banks Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Client Service Specialistroles primary responsibility is to ensure banking transactions are performed accurately, ethically, and in compliance with Umpqua Bank procedures and banking regulations. The CSS role is also responsible for maintaining and enhancing client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services. + Always performs teller transactions and cash handling functions for clients with accuracy and confidentiality. Examples include deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc. + Accurately performs and supports daily tasks that maintain the integrity of the branch. Examplesincludeappropriate use of double custody in balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing credit card machine, updating lobby rate sheets and brochures, etc. + Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds. + Interacts with external and internal clients, anticipates needs, and consistently provides proactive solutions and problem resolutions in alignment with the banks Breakthrough Client Service Standards. + Continuously deepens knowledge of Umpqua Banks product and service offerings and stays curre To view full details and how to apply, please login or create a Job Seeker account