Client Service Specialist - Commercial Lines - Relation Insurance Services : Job Details

WHO WE ARE

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.

WHAT WE'RE LOOKING FOR

We are seeking individuals with a strong drive for success, a passion for continuous learning and growth, and the ability to consistently deliver exceptional results to fill the role of Client Service Specialist. As a member of our team, you will play a crucial role in assisting in day-to-day client delivery. This position offers an exciting opportunity to provide first class hospitality to internal and external clients, business partners and vendors, while collaborating with a highly skilled, diverse team. You will have the opportunity to help drive innovation in a fast-paced, supportive environment.

A GLIMPSE INTO YOUR DAY

• Serve as front-line administrative processor.
• Develop professional business relationships with all clients and demonstrates a clear understanding of the client's core business.
• Assist in managing client expectations, service commitments, and anticipates needs of the client.
• Quickly identify and resolve basic client service issues.
• Support account management staff by handling basic client issues when account manager is unavailable.
• Act as the ambassador of Relation culture to clients, visitors, and team members by communicating in a professional and courteous manner.

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE

• High School diploma or equivalent.
• Proficient in using Microsoft Office Suite.
• Ability to learn and adapt quickly to new technologies and software.
• Strong customer service skills with the ability to deliver exceptional service and build lasting relationships.
• Excellent communication and interpersonal skills, with the ability to effectively interact with internal and external clients, business partners, and insurance carriers.
• Detail-oriented and highly organized, with the ability to manage multiple tasks and prioritize work effectively.
• 2+ years in account service with preference given to individuals with commercial and/or personal insurance product experience.
• Property & Casualty license from state of domicile preferred; however, you must have the ability to obtain your insurance license within 90 days of hire.

WHY CHOOSE RELATION?

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
• Career advancement and development opportunities.
• Paid training and continuing education to obtain/maintain your insurance license.