Client Service Representative - NY Staffing : Job Details

TEKsystems is seeking a motivated and customer-focused Client Services Representative to join our team. In this role, you'll be the first point of contact for our client's customersdelivering exceptional service and support across phone, email, and chat. Our client specializes in providing small businesses with simple, affordable, and tailored insurance solutions. Their commitment to outstanding customer service and high-quality products sets them apart in the industry.

What You'll Do

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Provide detailed information about insurance products and services.
• Assist with policy changes, claims, and billing questions.
• Resolve issues efficiently while ensuring a positive customer experience.
• Maintain accurate records of all client interactions.
• Collaborate with internal teams to ensure seamless service delivery.
• Stay informed on industry trends and product updates.

What You Bring

• Associate Degree
• Previous customer service experience (insurance industry a plus).
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office and CRM systems.

Pay and Benefits

The pay range for this position is $19.00 - $21.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pittston, PA.

Application Deadline

This position is anticipated to close on Aug 26, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.