Client Service Representative - VCA Animal Hospitals : Job Details

VCA Sugar Grove Animal Hospital is seeking a Client Service Representative (Veterinary Receptionist) to join our team!

Schedule: Full-time, 5 x 8-hour shifts with rotating Saturdays.

At VCA Animal Hospitals, we take our mission statement your pet's health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

Why We Need You: As the face of VCA Sugar Grove Animal Hospital, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.

Qualifications:

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Basic computer skills (Microsoft Office, email, practice management)
• Prior experience in a customer service role

Benefits of joining the VCA Team!

VCA offers a comprehensive benefits package to support the health, well-being, and professional development of its associates. Key benefits include:

• Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources.
• Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits.
• Paid Time Off: Paid vacation, sick, parental, and bereavement leave.
• Financial Support: 100% employer-paid short-term and long-term disability.
• Protection: Access to the Better Together Fund for crisis support in qualifying situations.
• Latest Tech & Innovation: Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next.
• Retirement: 401(k) retirement savings plan with increasing employer contribution.
• Pet Care Perks: Generous pet care discounts and VIP programs.
• Transfer Opportunities: Nationwide hospital transfer opportunities.

Apply today! We look forward to meeting you!

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