Client Service Representative - Massachusetts Staffing : Job Details

We are looking for a full-time Veterinary Client Service Representative. Afternoons and weekends are a must! We are seeking someone to join our great team of professionals. You must be dedicated and looking for a place to call home. If you are willing to work hard, learn a lot about the veterinary field and LOVE working with people, this is the right job for you! Most important skills required are dedication, ability to multi-task, independence and the ability to take constructive criticism and grow. Previous veterinary experience is preferred.

At VCA Animal Hospitals, we take our mission statement your pet's health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to our clients and their pets. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.

Benefit Conditions: Waiting period may apply. Only full-time employees eligible.

Job Duties: Greeting visitors, scheduling, correspondence, stocking supplies, sorting and sending mail, answering and routing phone calls.

Location: VCA Northside Animal Hospital, Danbury CT

Job Type: Full-time

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!