Client Service Representative - Brookfield Animal Hospital : Job Details

DescriptionJoining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Brookfield Animal Hospital is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our progressive environment means you'll work collaboratively in our AAHA accredited, easy going, yet busy, state of the art hospital. It's the kind of freedom that feels like running at the speed of light into a 5-story pile of leaves - and that's just the beginning. As part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love. Brookfield Animal Hospital is an AAHA accredited 3 DVM fully equipped small animal hospital proudly serving the Brookfield, CT community. We are compassionate, friendly and completely committed to quality veterinary care for our patients and individualized service for our clients. At Brookfield Animal Hospital, you will be part of a team that provides the highest quality medicine and surgery with ultrasound, blood pressure and pulse oximeter anesthetic monitors and dental radiology in a fun working environment that promotes teamwork and personal growth. Client Service RepresentativeBrookfield Animal Hospital in Brookfield, CT$18.75-$22.00 an hour (based on experience) WHAT YOU'LL DO Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line systemWarmly greets clientsMaintains appointment schedulesReceives and relays client correspondence and updates client financial recordsAnswers client's inquiries about basic animal care questions and routine proceduresEducates clients on over-the-counter products such as flea and tick preventionsHandles medical records entries accuratelyPrepares client invoices for services performedHandles payment transactionsReceives and relays telephone, fax, and email messages accurately and promptlyBuilds rapport with clients in person and over the phoneBENEFITS We're passionate about helping you reach your greatest pet-ential - both at work and at home. As a result, our total compensation package is as outstanding and rewarding as the world's longest belly rub and ear massage combined: Great pay with competitive medical, dental, and vision insurance coverage 401K with a company match of up to 4%- after 6 months of serviceGenerous paid time off to help you achieve your purr-fect work-life balance Employee Ruff-erral Program Health Saving Account (HSA), Flexible Spending Account (FSA) and Commuter Benefits Company-paid life and AD&D insuranceShort-term and long-term disabilityAccident, critical illness, and hospital indemnity insurance Mental Health ResourcesCompany-paid bonding leaveContinuing education yearly allowance for skills development and uniform allowanceCertification fees reimbursement (eligible employees only) Free monthly wellness meetings focused on ways to reduce stress and anxiety, led by the medical director Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing Plus, special benefits to utilize for your own pet: Pet Care: Discounts on veterinary services and products Pet Diagnostics: Discounts on reference lab testing Pet Food: Discounts on Purina pet foods Pet Insurance: Discounts available with our preferred vendorREQUIREMENTS High school diploma or equivalentPrevious experience working as a Veterinary Receptionist/CSR is preferred but not requiredSignificant experience with basic office functions in a busy office environmentMust be a team player and have compassion for pets and their peopleRarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as exhilarating as climbing a toy mountain of a gazillion new squeaky balls. Employment will require the successful completion of references and background check.Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.Learn more about our career opportunities at: Where uncommon support partners with joy.