Client Service Representative - GoodVets : Job Details

Who We Are:GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams-and unparalleled service for today's pet parents.The Opportunity:As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you'll ensure every interaction reflects our values of warmth, professionalism, and empathy.This is more than a front-desk role-it's a critical position that shapes the client experience and supports the success of the hospital as a whole.What You'll Do:Deliver elevated customer service with warmth, empathy, and professionalismGreet clients and manage the check-in/check-out process with efficiency and careAnswer and triage phone calls using a multi-line systemSchedule appointments, procedures, and follow-ups in coordination with the clinical teamProcess payments and ensure accurate invoicingMonitor the flow of patients and clients throughout the dayMaintain a clean and organized reception and lobby areaCommunicate effectively with doctors, technicians, and managers to ensure smooth operationsAssist emotionally stressed clients with compassion and claritySupport occasional light administrative and cleaning duties as neededOur Client Service Representatives Have:Availability to work evenings and weekendsPrevious veterinary or medical front-desk experience (preferred, not required)Strong communication and interpersonal skillsComfort working in a fast-paced environment with multiple prioritiesFamiliarity with Windows-based systems and practice management software (or a willingness to learn)A positive, team-first attitude and a passion for creating a welcoming environmentWhat We Offer:Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well-plus flexible spending options and disability coverage401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goalsGenerous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balanceEmployee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets locationA Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other's wins-big and smallReady to take the next step in your career?At GoodVets, you're not just a CSR-you're a vital part of redefining the veterinary experience.Apply today and let's build something exceptional-together.Compensation Range$17.75-$21.50 USD