Client Service Rep, Lab Support, 24hr, Evenings - UMass Memorial Health Care : Job Details

Handles customer contact received by telephone regarding specimen requirements, turn-around times, results, specimen collection procedures, requested changes in testing, verification of test orders, and nursing home and home draw requests. Provide accurate, courteous, and timely communication with our customers. Initiates customer contact to communicate results for critical values, custom calls, STAT, and customer request call and/or fax testing, and test cancellations. Enters the actions performed into the computer system upon completion as necessary. Processes the mailing of paper reports via local and remote printer via Laboratory Information System and other laboratory departments. Receiving and relaying scheduling from patient care providers regarding PTH Turbo testing and communicates patient information and DOS to Chemistry Department via email. Position Qualifications:License/ Certification/ Education:Required:Equivalent to a high school diploma. Experience/ Skills:Required:1-3...Client Service, Support, Lab, Lab, Service, Healthcare