Client Service II Representative- Receptionist - Canon : Job Details

Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.

Main Responsibilities: Promptly inform supervisor of potential problems or customer concerns. Promptly review and respond to management and client requests via emails, phone calls, text messages and verbal. Strong focus on providing good customer service. Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements. Responsible for communicating and training team in changes to workflow or procedure. Oversees and manages daily and monthly records on service activity. Effectively communicates with the client and staff. Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity. Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. Site responsibility and location of coverage may change based on client and/or division needs. Reception/Office Services: Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer. Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings. May also be responsible for copy/binding/copier maintenance.

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 - $23.37/ hour - HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. Prior experience in a customer service environment. Good computer skills/technical knowledge. Ability to multitask and prioritize in order to meet deadlines. Good customer service and communication skills. Ability to work with minimal supervision. Ability to work OT as needed. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Ability to lift up to 50lbs. Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com.

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

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