Client Retention Specialist - Hybrid Role - Freedom Energy Logistics : Job Details

Why Work at Freedom Energy?

Join Freedom Energy Logistics, a premier energy advisory services firm leading the dynamic energy sector evolution. We offer unparalleled growth opportunities for recent graduates and seasoned energy industry experts pursuing fulfilling energy careers. If you are passionate about making a difference in the energy sector and thrive in collaborative, supportive environments focused on business energy solutions, energy risk management, energy procurement, peak load management, demand response programs, and sustainable energy consulting, start your future with Freedom Energy Logistics.

Job Description: The Client Retention Specialist will work with assigned accounts focused on analyzing, contacting, negotiating, contracting, and closing new and existing business to exceed sales targets. They will execute against sales goals, including accurate forecasting and revenue attainment through energy consulting services. This includes attention to detail, identifying client needs and challenges in energy procurement, delivering solution presentations to clients, developing proposals, negotiating contracts, and closing business in a timely manner. The Client Retention Specialist will work closely with Operations and Sales Departments, reporting to the person directly above them in the company organization chart, currently the Regional Sales Manager, while supporting energy advisory services initiatives.

Career Path: Client Retention Specialists can look for growth in the Operations or Sales departments. Growth opportunities include Client Retention Specialist II-III, Senior Client Retention Specialist I-III, Client Retention Manager, Director of Client Retention, and Key Accounts Manager.

Principal Responsibilities

• Maintain and enhance assigned house accounts and mini-business programs.
• Drive revenue growth accountability to meet or exceed expectations and identify revenue drivers and metrics focused on market expansion and portfolio diversification.
• Lead the account planning process effectively and create or find resources needed to renew and grow accounts efficiently through strategic energy portfolio management.
• Collaborate effectively with internal Operations, Sales, and Contracting & Pricing Teams to establish and drive account program development.
• Maintain thorough understanding of industry trends, business processes, financial measurements, performance indicators, and key competitors in clean energy strategies and emerging market opportunities.
• Understand the product sales cycle and challenges, including competitor strategies for power purchasing agreements (PPAs), energy procurement, demand response programs and peak load management leveraging this knowledge to hone sales strategies.
• Monitor performance-to-plan throughout the fiscal year and adjust direction, focus, and sales initiatives as needed to effectively penetrate markets including retail electricity supplier opportunities, natural gas procurement, and energy efficiency consulting.
• Must be comfortable with complex matrix management environment.
• Willing to operate flexibly across large and diverse geography and client base.
• Handle other administrative tasks as required.

Required Experience

• Bachelor's Degree preferred. Sales experience in energy consulting services preferred.
• Minimum 2 years sales experience, with at least 1 year face-to-face selling of complex solutions in energy risk management initiatives.
• Demonstrated success in closing deals involving comprehensive energy solutions.
• Proven ability to uncover needs and buying processes related to capacity management and client requirements.
• Skilled in consultative and value selling methodology with deep understanding of client needs, challenges, and goals in sustainability initiatives.
• Proficiency with Microsoft applications required (Excel, Word, PowerPoint).
• Proficiency in CRM platform required. Salesforce preferred.
• Must be flexible with ability to work effectively and collaboratively with all colleagues on community power initiatives and client service excellence.

About Freedom Energy: Founded in 2006 and headquartered in Auburn, NH, Freedom Energy is a private company that specializes in comprehensive energy portfolio management and renewable energy solutions, helping businesses and organizations achieve energy and sustainability objectives. Our energy experts deliver customized innovative solutions for a diverse range of clients and industries. With team members working in locations throughout the US, we have energy advisors and thought leaders who specialize in their local regional markets.

Our Culture: We foster trust and camaraderie through our team-oriented, open-door environment driven by passionate, resourceful individuals supporting excellence. We provide innovative, knowledge-based energy risk management solutions ensuring exceptional client satisfaction through mentoring, training, and thought leadership that empowers career advancement.

Our philosophy centers on the professional growth and development of our team, investing in employee well-being and enrichment. We enhance collective expertise in the increasingly complex energy industry through mentorship and training, equipping our technical team to deliver comprehensive business energy solutions, energy risk management, energy procurement, renewable energy procurement and energy efficiency consulting supporting diverse client requirements while delivering best-in-class client service.

Social Responsibility: As a socially responsible, ethical company, we advocate for employees, clients, community, and environment while actively supporting philanthropic endeavors and community initiatives.

Freedom Energy Logistics is an Equal Opportunity Employer and will not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors prohibited by applicable law.

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Please note that a background check is a condition of employment for this position. By applying for this job, you authorize the company to conduct a thorough review of your criminal history, employment history, educational background, and other relevant information. Any offer of employment is contingent upon the successful completion of the background check.

If you have concerns about the background check process, please feel free to discuss them with us. We are committed to ensuring that our hiring process is fair and equitable for all candidates.