Client Relationship Representative - Alphabe Insight : Job Details

Company DescriptionAbout Us At Next Comms Talk, we believe that effective communication is the backbone of every successful organization. We are dedicated to delivering clear, impactful, and innovative communication solutions that connect businesses with their audiences. Our team is passionate about creating messages that inspire, inform, and drive results. We work closely with our clients to understand their needs and craft strategies that resonate in today's fast-paced digital and traditional media landscapes. Job DescriptionJob Description We are seeking a detail-oriented and customer-focused Client Relationship Representative to join our dynamic team. In this role, you will serve as the main point of contact for our clients, ensuring their needs are met with efficiency, professionalism, and care. You will work closely with both our clients and internal teams to maintain positive relationships, resolve issues, and provide solutions that drive satisfaction and retention. Responsibilities

• Act as the primary liaison between the company and assigned clients.
• Manage and nurture long-term client relationships to ensure satisfaction.
• Address client inquiries promptly and resolve any issues effectively.
• Collaborate with internal departments to deliver solutions tailored to client needs.
• Maintain accurate records of client communications and interactions.
• Identify opportunities to upsell or cross-sell services.
• Prepare regular reports on client status and relationship progress.

QualificationsQualifications

• Bachelor's degree in Business Administration, Communications, or related field preferred.
• 2+ years of experience in client relationship management or customer service.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM systems.

Additional InformationBenefits

• Competitive salary ($60,000 - $65,000 per year).
• Opportunities for career growth and professional development.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Supportive and collaborative work environment.