Client Relationship Manager III - Western Alliance Bank : Job Details

Join to apply for the Client Relationship Manager III role at Western Alliance Bank

2 days ago Be among the first 25 applicants

Join to apply for the Client Relationship Manager III role at Western Alliance Bank

Get AI-powered advice on this job and more exclusive features.

What You'll DoAs a Client Relationship Manager III you'll be responsible for managing significant client relationships and ensuring excellent client service and delivery to the client base. You'll drive product efficiency projects and may lead other business-related projects. You'll work closely with new business development staff, serving as a collaborative business partner when supporting new business conversations with existing or prospective clients.

• You'll be assigned a book of clients that are managing Collateral Loan Obligations (CLOs) and Leverage Finance Facilities. You'll oversee the day to day operations and reporting delivery to those clients done with the client service associates assigned to your deals. You may have direct management responsibilities for the client service associates - ensuring you are providing feedback and working with the team leader to conduct annual reviews.
• In conjunction with business development officers, you'll be responsible for developing and maintaining relationships with Corporate Trust clients with the primary focus of managing the value of these relationships to the organization. Review and accept new client relationships based on business line account acceptance policies and procedures.
• Provide quality service based on client needs, wants, and expectations; align actions accordingly; remain sensitive and responsive to both internal and external clients; build exceptional predictable levels of service; resolve problems quickly and effectively. Identifies business risks and operational challenges and takes steps to mitigate risk and enhance operating systems and processes. Coordinate the development and implementation of operational changes within the unit. May be responsible for meeting specific revenue, new business, and expense goals. May manage staff, hire new staff, and/or train staff to successfully meet business objectives.
• Review client reporting and work with clients and other interested parties on any issues or changes needed. Make sure clients are getting the required information at all times. Respond to all queries from interested parties.
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

Job TitleClient Relationship Manager IIILocation:Maryland - RemoteWhat You'll DoAs a Client Relationship Manager III you'll be responsible for managing significant client relationships and ensuring excellent client service and delivery to the client base. You'll drive product efficiency projects and may lead other business-related projects. You'll work closely with new business development staff, serving as a collaborative business partner when supporting new business conversations with existing or prospective clients.

• You'll be assigned a book of clients that are managing Collateral Loan Obligations (CLOs) and Leverage Finance Facilities. You'll oversee the day to day operations and reporting delivery to those clients done with the client service associates assigned to your deals. You may have direct management responsibilities for the client service associates - ensuring you are providing feedback and working with the team leader to conduct annual reviews.
• In conjunction with business development officers, you'll be responsible for developing and maintaining relationships with Corporate Trust clients with the primary focus of managing the value of these relationships to the organization. Review and accept new client relationships based on business line account acceptance policies and procedures.
• Provide quality service based on client needs, wants, and expectations; align actions accordingly; remain sensitive and responsive to both internal and external clients; build exceptional predictable levels of service; resolve problems quickly and effectively. Identifies business risks and operational challenges and takes steps to mitigate risk and enhance operating systems and processes. Coordinate the development and implementation of operational changes within the unit. May be responsible for meeting specific revenue, new business, and expense goals. May manage staff, hire new staff, and/or train staff to successfully meet business objectives.
• Review client reporting and work with clients and other interested parties on any issues or changes needed. Make sure clients are getting the required information at all times. Respond to all queries from interested parties.
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

What You'll Need

• 8+ years of related experience in Corporate Trust or similar field.
• Bachelor's degree or equivalent experience required.
• Previous leadership experience required.
• Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

Benefits You'll LoveWe offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!About The CompanyWestern Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-###-####. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation

Referrals increase your chances of interviewing at Western Alliance Bank by 2x

Get notified about new Client Relationship Manager jobs in Maryland, United States.

Account Manager, Personal Lines Insurance

Cockeysville, MD $51,800.00-$117,500.00 6 days ago

Cambridge, MD $135,000.00-$165,000.00 3 days ago

Staff Product Manager, Consumer Account ManagementFinancial Sales Manager (Branch Manager)-Business Development

Columbia, MD $94,265.00-$127,535.00 1 week ago

Underwriting Account Service Manager (Level I or Senior Level II)

Owings Mills, MD $74,300.00-$161,000.00 1 day ago

Federal Account Support Manager, UT ( TS SCI with specific Polygraph Clearance Required)

Maryland, United States $89,400.00-$206,500.00 1 month ago

Timonium, MD $190,000.00-$250,000.00 1 month ago

Bethesda, MD $90,000.00-$100,000.00 1 month ago

Customer Success Account Manager (CSAM) Manager

Maryland, United States $130,900.00-$272,300.00 5 hours ago

Senior Account Manager - Employee Benefits

Hanover, MD $65,000.00-$80,000.00 2 weeks ago

Senior Private Client Relationship Manager

Bethesda, MD $51,800.00-$80,000.00 1 day ago

Account Manager Insurance Personal AgentSenior Account Manager, Coronary - Baltimore, MDSenior Employee Benefits Account Manager

Bethesda, MD $64,800.00-$90,000.00 4 weeks ago

Senior Account Manager, Employee BenefitsSenior Customer Success Manager - Strategic Team

Maryland, United States $82,000.00-$124,000.00 1 week ago

Senior Account Manager, Business Insurance

Cockeysville, MD $63,100.00-$117,500.00 23 hours ago

Potomac, MD $90,000.00-$120,000.00 2 weeks ago

Commercial Lines Account Manager (Large Lines-Remote in NY only)

Columbia, MD $100,000.00-$110,000.00 8 hours ago

Senior Banker - Ocean City South Financial CenterREMOTE - Commercial Lines Account Manager (Must live in MA or RI)

Towson, MD $60,000.00-$80,000.00 12 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr