Client Relationship Manager (Hybrid) - Broadridge Financial Solutions : Job Details

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is seeking a Client Relationship Manager to oversee the delivery of contracted services to our clients, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded. This role is responsible for maintaining strong client relationships, promoting our capabilities, and identifying opportunities for business growth. The ideal candidate will bring strong project management, communication, and analytical skills to deliver exceptional service and support.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge office and given the flexibility to work from home.

• Manage the delivery of contracted services to clients in alignment with SLAs and KPIs.
• Maintain control over project timelines, risks, scope, and budget.
• Ensure operational teams and partners fully understand client expectations.
• Provide day-to-day client support and guidance.
• Build and maintain strong relationships with assigned clients.
• Promote Broadridge capabilities and identify sales opportunities for account managers.
• Support contract extensions or additional business opportunities within existing accounts.
• Implement consistent processes for tracking service metrics and reporting.
• Solve straightforward problems using standard procedures and technical expertise.
• Provide informal guidance to new team members as needed.
• Apply knowledge of Broadridge systems, clients, and industry best practices to daily work.

• Bachelor's degree required.
• Minimum of 3 years of experience as a Relationship Manager or in a related client-facing role.
• Strong understanding of service delivery, client management, and performance metrics.
• Ability to analyze problems, evaluate solutions, and communicate findings effectively.
• Excellent interpersonal and communication skills.
• Experience managing client expectations and working cross-functionally with internal teams.
• Ability to work independently while receiving moderate guidance.

Salary range $65,000.00-$75,000.00. Bonus Eligible. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyone's unique perspective.

US applicants: Click here to view the EEOC Know Your Rights poster.

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-###-#### or by sending an email to [email protected].