Client Relationship Manager 2022 - IBISWorld : Job Details

Founded in 1971, IBISWorld is a global company that provides trusted industry research on thousands of industries and category data for purchasing professionals.

Our mission is simple: provide and scale valuable, actionable data to the largest and most influential enterprises worldwide. To accomplish that mission, we've cultivated a positive, inclusive culture where people are passionate about their work and are surrounded by other kind, intelligent achievers.

IBISWorld's biggest strength has always been people power. With offices in Melbourne, New York, Los Angeles, London, and Frankfurt, our success has created abundant opportunities for the best and brightest to bring new ideas and fresh perspectives.

We're looking to grow our international team. If you share our mission, we would love to learn more about you.

The Role

We are seeking energetic Client Relationship Managers (CRM's) with previous successful experience in account management, inside sales, client service or similar job roles. You will manage and grow an existing book of business, while providing proactive services to ensure that we assist clients in using our data to help their businesses succeed and will be responsible for all account management activities.

You will liaise with c-suite executives to renew client contracts and will maximize revenue growth by uncovering new opportunities and by pursuing areas where other IBISWorld products meet the client's needs.

Reporting to the Client Service Division Manager, you will be responsible for:

• Proactively call new and existing clients to maintain & build relationships within the company.
• Developing new contacts within your client base to spread awareness of our services.
• Utilizing various marketing tools to keep our contacts informed about IBISWorld's services.
• Developing knowledge of products through internal trainings and conversations with clients.
• Researching and understanding each client's business to identify new opportunities.
• Handling incoming client requests; problem solving as necessary.
• Logging and tracking opportunities and activities using Salesforce.com.
• Contributing to internal discussions and brain-storming sessions.
• Negotiating and renewing client contracts to meet and exceed revenue goals.

As the successful candidate, you will have:

• Previous successful experience in account management, inside sales, client service, or similar job roles.
• Sales or account management experience with SMB or Enterprise clients
• Bachelor's Degree highly advantageous
• Strong verbal (i.e. phone) and written communication skills.
• Experience calling on corporate managers and executives.
• Ability to handle a large and diverse client portfolio.
• Strong time management skills and the ability to prioritize projects.
• Positive attitude, strong work ethic, and team player mentality.
• Ability to work cooperatively with various internal departments.
• Outstanding organizational skills and attention to detail.
• Strong ability to work and think independently when necessary.
• Knack for balancing workloads to meet deadlines.
• Proficiency with Microsoft Office applications (Microsoft Access a plus but not req.).

Compensation: Base salary 85-95K + uncapped commissions, comprehensive benefits package including: 401k, medical, vision, and dental insurance, as well as commuter benefits, paid vacation, life and disability insurance.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

EQUAL OPPORTUNITY EMPLOYER

IBISWorld is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or if you are having difficulty using our website to apply for employment, please email [email protected] for assistance.

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Are you seeking full time or part time employment?*

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Have you ever worked for or applied for a job at IBISWorld?*

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Are you a legal US resident or authorized to work in the US without visa sponsorship from IBISWorld?*

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If hired, are you able to perform the essential functions of the job for which you are applying, either with or without reasonable accommodation?*

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If hired would you have a reliable means of transportation to and from work?*

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• I choose not to disclose

Completing this section is completely voluntary. IBISWorld is an Equal Opportunity Employer and does not discriminate in hiring or employment because of race, color, national origin, sex, age, disability, gender identity, sexual orientation or veteran status. Various government agencies request statistical data regarding our hiring, but no information gathered will be used in employment decisions.

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• Yes, I have a disability (or previously had a disability)
• No, I do not have a disability

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Please specify your race: (check all that apply)*

• Asian
• Black or African American
• American Indian or Alaskan Native
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