Client Relationship Executive - United Site Services : Job Details

About United Site Services: United Site Services is the foremost provider of comprehensive site services, dedicated to forging partnerships that enhance our customers' project and event success. Our extensive industry expertise, exceptional process management, and commitment to corporate responsibility forms the foundation of our value proposition, supported by practical, best-practice programs.

Our achievements are driven by the commitment and teamwork of our diverse workforce, which encompasses field technicians, customer care representatives, sales professionals, and subject-matter experts. Every team member plays a crucial role in ensuring a smooth and dependable experience for our clients.

By joining United Site Services, you will become part of a company that prioritizes continuous improvement, collaboration, and excellence in all facets of our operations.

Overview: The Client Relationship Executive is tasked with nurturing and expanding client relationships within assigned territories, providing effective and scalable solutions for local and regional clients. By emphasizing proactive client management and delivering customized services, this role will foster account retention and promote revenue growth. It involves engaging with clients to understand regional needs, coordinating with internal teams for efficient service delivery, and maximizing satisfaction through consistent follow-up.

Key Responsibilities:

• Develops and enhances relationships with existing accounts while establishing connections with new clients, offering informed recommendations on product offerings to meet client needs.
• Identifies and generates leads for target accounts to boost new revenue opportunities.
• Explores existing parent accounts for potential service expansions.
• Secures new projects and site opportunities from current parent accounts.
• Recognizes and pursues opportunities to convert customers from competitors to our offerings.
• Drives product and unit sales beyond the initial service agreements.
• Collaborates with internal teams to ensure availability of equipment, timely delivery, and appropriate servicing.
• Implements account plans within designated regional territories, identifying growth opportunities while enhancing client satisfaction and retention strategies.
• Aims to meet or surpass regional revenue targets.
• Delivers personalized solutions that align with client requirements, maximizing upselling and cross-selling within accounts.
• Nurtures relationships with clients, ensuring seamless communication, prompt problem resolution, and proactive support for ongoing projects.
• Works with internal teams to coordinate service delivery, address client service issues, and ensures a consistent client experience.
• Offers tailored service recommendations to demonstrate product benefits, pricing, and available value-added services.
• Utilizes company offerings to address a wide range of concerns and customizes services to meet client needs.
• Achieves or exceeds established sales targets.
• Guides the sales process from initial outreach through proposal, negotiation, and closure, ensuring smooth transactions and high client satisfaction.
• Maintains comprehensive knowledge of the full range of solution offerings.
• Provides outstanding customer service throughout the sales and post-sales processes.
• Stays updated on industry trends and developments.
• Efficiently allocates resources to maximize results and ensure client satisfaction.
• Performs other related duties as assigned.

Supervisory Responsibilities: This position does not have direct supervisory responsibilities.

Qualifications:

Education:

• 4-Year Bachelor's degree or equivalent years of sales experience.

Experience:

• Minimum of 5 years of sales experience, including at least 3 years in outside sales or an equivalent combination of education, training, and work experience.

Skills and Abilities:

• Ability to travel more than 35% and have reliable transportation for client visits.
• Knowledge of equipment rental agreements and coordination.
• Capacity to manage multiple clients at various sales process stages while ensuring service quality.
• Proficiency in Microsoft Office 365 (Excel, PowerPoint, Word, Outlook, Teams, SharePoint).
• Strong problem-solving abilities.
• Exceptional communication, interpersonal, and negotiation skills.
• Talent for building and maintaining strong client relationships.
• Aptitude to learn and adapt in a fast-paced environment.
• Ability to collaborate effectively within a team and develop productive relationships with colleagues.
• Effective client communication and presentation skills, focusing on regional client relationships and managing local account needs.
• Proficient knowledge of sales processes and CRM systems (e.g., Salesforce) for monitoring sales activity and supporting business development.
• Capability to balance multiple clients within a region, swiftly adapting to changing priorities or client needs without compromising service quality.

Physical Requirements:

• This position entails hybrid outside sales requiring minimal to moderate physical activity, including extended periods seated in a vehicle or at a desk, with some time spent standing and walking while visiting sites.
• Part of the role will involve working in a typical office setting.
• Traveling to client sites may require exposure to varying weather conditions, temperature changes, dust, fumes, loud noises, and uneven terrain.
• Proficiency in using hands and fingers for handling, controlling, or feeling objects and tools is essential.
• The ability to see details of objects close up is required.
• Clear speech and understanding of spoken language are necessary for effective communication.
• Must be able to focus on single sound sources in noisy environments.
• Ability to recognize different sounds and color variations is needed.

Benefits Summary: All full-time employees working an average of 30 or more hours per week are eligible for a comprehensive benefits package that includes:

• Holiday & Paid Time Off (pro-rated for Part-Time employees).
• Medical/Pharmacy coverage.
• Dental, Vision, and Employer-Paid Short-Term Disability.
• Life Insurance options including Employer-Paid Basic Life & Accidental Death and Dismemberment, Voluntary Employee & Spousal Life, and Dependent Life.
• Accident and Critical Illness Insurance.
• Commuter/Transit Account and Flexible Spending Accounts (Healthcare and Dependent Care).
• Health Savings Account.
• 401(k) plan with employer matching.
• Employer-Paid Employee Assistance Program (EAP).
• Employee Discounts.

The salary range for this position is $63,000.00 - $94,600.00 per year, based on factors including geographic location, job-related skills, experience, education, and certifications, along with a comprehensive benefits program.

Equal Employment Opportunity Statement: United Site Services is an equal opportunity employer and does not discriminate against applicants or employees based on any legally recognized basis, including race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, physical or mental disability, veteran status, or any other status protected by law. Our commitment to equal opportunity employment applies to all operations and prohibits unlawful discrimination by any employee.