Client Relations Representative - Witt/Kieffer : Job Details

About the Organization: Dimond Bros. Insurance, LLC has been in the business of helping people like you find insurance solutions for individuals, businesses, and government entities for over 150 years. Founded in 1867 by Albert Dimond in Arcola, Illinois, our small agency of just two employees has grown to be one of the largest independent insurance agencies in the Midwest with locations in Illinois, Indiana, and Wisconsin. Our great people make Dimond Bros. a great place to work! Our attractive benefit package includes:

• Friday afternoons off for 3 of 4 weekends per month
• Vacation and Personal Time
• 401(k) with Company match
• Medical, dental, and vision insurance on date of hire
• Life/AD&D, short-term, and long-term disability

Category: Client Relations

Description:

Job Summary: Client Relations Representatives are the front-line liaison between our company and its current and potential customers.

Pay Range: $15-$17 per hour

Duties/Responsibilities:

• Answer phone and manage high volume inbound calls, warmly connecting clients to correct departments and/or carrier care centers
• Assist with walk-in clients
• Collaborate with team members and other departments to ensure high quality customer service
• Effectively solve customer issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior
• Take and upload payments

Position Requirements:

• Strong verbal and written communication skills
• Great active listening skills with a patient and empathetic attitude
• Excellent interpersonal and rapport building skills
• Excellent time management and organizational skills
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems

Education and Experience:

• Prior Customer Service Experience desired

Full-Time/Part-Time: Full-Time

Location: Any Dimond Location

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.