Client & Policy Servicing Specialist - Insight Global : Job Details

Assist Operations and Underwriting with profitable underwriting growth through delivery of exceptional service to the companies producers.

DUTIES/RESPONSIBILITIES

• Increase underwriting profitability by attaining good competitor business and retaining good

renewal business through service excellence. This means consistently meeting or exceeding

production and quality service standards of quotes, new business, renewal policies and

endorsements.

• Process policies and related underwriting information using our policy administration and other

systems.

• Assist the Underwriters in achieving service standards by facilitating team communication,

implementing team quality improvements, monitoring and ensuring team consistency and

addressing service issues with team members and Underwriters.

• Monitor incoming levels of work to ensure delivery of timely service.

• Process policies within time service standards as dictated by management (e.g. quotes processed

within 3 hours, renewals processed within 24 hours, and endorsements processed within 24

hours).

• Independently resolve obstacles impeding the delivery of service and premium results, whether

external or internal, system-generated or other.

• Respond to change with a positive attitude and willingness to learn new ways to accomplish work

and objectives by working with others in a team environment.

• Contribute to the team effort by accomplishing related results as needed.

CORE COMPETENCIES

• Working knowledge of commercial casualty insurance and personal computer and software

programs.

• Ability to work in a high-paced work environment and independently deliver expected results.

• Excellent verbal and written communication skills are essential.

• Demonstration of a high level of initiative and problem-solving skills are required.

Compensation:

$18hr to $21/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.